Marmion
Workflow Automation Associate
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Kickstart your career in AI, SaaS & Automation
Interested in AI, automation and cutting-edge software? Enjoy solving problems, working with data and helping teams deliver outstanding customer experiences?
We’re supporting a rapidly growing AI technology business looking for a Customer Solutions Associate to help customers automate workflows, improve efficiency and gain maximum value from innovative SaaS solutions. This is an ideal opportunity for someone with experience supporting or administering Field Service Management software who wants to build a long-term career in AI, software, customer success, implementation or solutions consulting.
What’s on offer?
- £30,000 - £35,000 per annum, dependent on experience
- 30 days holiday (increasing by one day per year of service, up to 35) + Bank Holidays + Work Anniversary Day Off
- Leeds - Office Based (Remote considered for the right candidate)
- Excellent career growth opportunities in a thriving start-up environment
- Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials
What you’ll be doing
- Supporting customer onboarding and software implementation.
- Configuring and optimising automated workflows.
- Investigating system, workflow and integration issues.
- Analysing performance data and identifying improvements.
- Working with APIs, integrations and modern SaaS platforms.
- Collaborating with Customer Success, Product and Development teams.
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We'd love to hear from you if you have any of the following experience:
- Acted as a super-user, administrator or technical support analyst for businesses utilising Field Service Management (FSM) platforms such as BigChange, Joblogic or Simpro, supporting end users, configuring workflows, troubleshooting issues and driving software adoption across the business.
- CRM, workflow automation or operational software systems.
- Data analysis using Excel, Google Sheets or CSV files.
- Troubleshooting software and helping users get the best from technology.
This opportunity could suit:
- A Technical Support Analyst looking to move into Solutions Consulting.
- A CRM or Systems Administrator interested in AI and workflow automation.
- A Field Service Management (FSM) super-user looking to build a career in AI SaaS.
- A technical Operations Coordinator who enjoys improving processes through technology.
- A SaaS Support professional wanting exposure to implementation and customer solutions.
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Essential Requirements
- Interest in AI, SaaS and Automation.
- Strong problem-solving and analytical skills.
- Excellent communication skills.
- Experience supporting business software platforms.
- Permanent Right to Work in the UK (no sponsorship available).
Join a rapidly growing AI software business during an exciting period of expansion. You’ll work alongside experienced technology professionals and gain exposure to cutting-edge automation, integrations, customer solutions and emerging AI technologies whilst developing highly sought-after technical and commercial skills.
For a more in-depth overview of the role, responsibilities and requirements, please visit our website wearemarmion.com to view the full job advert.
For more on Marmion, check out our 5* reviews on Trustpilot & Google.
Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.
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