Systems Upgrades and Vendor Management

• Plan and coordinate upgrades to Esko, WebCenter, and associated systems.
• Liaise with software vendors, service providers, and support partners.
• Develop testing and validation plans for software upgrades and system changes.
• Ensure business continuity during upgrade and maintenance activities.
• Maintain awareness of industry developments and emerging technologies.
• Support procurement and evaluation of workflow-related software and services where required.

Documentation, Compliance, and Continuous Improvement

• Develop and maintain Standard Operating Procedures (SOPs) relating to workflow systems and production processes.
• Create and maintain technical documentation and user guidance materials.
• Support standardization of workflow processes across the business.
• Promote best practice within workflow management, automation, and production systems.
• Identify opportunities to improve operational efficiency and process consistency.
• Support compliance requirements through controlled and documented workflow processes.

Knowledge Sharing and Capability Development

• Provide technical guidance and support to Studio personnel and other departments.
• Support the development of Template Specialists and Artwork personnel.
• Assist with succession planning through effective knowledge sharing and documentation.
• Deliver training relating to workflow systems, automation tools, and associated processes.
• Promote a culture of continuous improvement and technical development.
• Develop an understanding of Britannia's template architecture and variable data production environment.
• Work collaboratively with Template Specialists to improve template efficiency, maintainability, and scalability.

Relevant Experience and Qualifications

Essential

• Minimum 5 years' experience within a pre-press, workflow automation, production systems, or related environment.
• Strong working knowledge of Esko Automation Engine.
• Experience with workflow management platforms such as Esko WebCenter or equivalent systems.
• Experience within print, packaging, labels, apparel trims, or related production industries.
• Strong understanding of production workflows and pre-press processes.
• Experience troubleshooting workflow and production-related issues.
• Experience implementing workflow improvements and automation initiatives.
• Strong analytical and problem-solving skills.
• Experience producing technical documentation and Standard Operating Procedures.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Desirable

• Exposure to Adobe InDesign within a production or variable data environment.
• Experience supporting template-driven production processes.
• Understanding of variable data composition and automated document generation.
• Variable data production experience.
• Template development experience.
• XMPie/uProduce experience.
• Experience supporting retailer onboarding programmes.
• Experience within apparel trims, labels, packaging, or RFID environments.
• Understanding of ERP, order management, or web-to-print systems.
• Knowledge of database-driven production environments.
• Project management experience.

Role Within the Organisation

This is a specialist technical role responsible for the ownership, support, and development of workflow systems, automation technologies, and production workflow processes across the business.

The role operates across Studio, Operations, IT, and Data Solutions functions and acts as the primary technical authority for workflow automation and associated production systems.

Whilst the role does not carry direct line management responsibility, it is expected to provide technical leadership, mentoring, and guidance to Studio personnel and other stakeholders where required.

The role is critical in supporting operational efficiency, retailer onboarding, workflow standardization, automation initiatives, and continuous improvement programmes across the organisation.

Desired Skills

Technical Skills

• Workflow automation and optimization.
• Process mapping and continuous improvement.
• System troubleshooting and diagnostics.
• Root cause analysis.
• Technical documentation.
• Production systems administration.
• Software implementation and testing.
• Data handling and workflow integration.

Personal Skills

• Strong communication skills.
• Excellent organizational abilities.
• Effective workload prioritization.
• Strong attention to detail.
• Ability to work independently and take ownership.
• Collaborative approach to problem-solving.
• Ability to manage multiple priorities and deadlines.
• Strong customer service mindset.

Personal Qualities

• Proactive and Solutions-Oriented: Takes initiative to identify issues and implement practical, scalable solutions without waiting to be directed.
• Detail-Focused: Maintains a high standard of accuracy and quality, especially in technical files and workflow execution.
• Calm Under Pressure: Remains composed and focused when managing tight deadlines, last-minute changes, or production issues.
• Collaborative: Works well across departments and geographies, encouraging a team-based approach to problem-solving and innovation.
• Commercially Aware: Understands the impact of studio performance on business goals and operates with cost-efficiency and ROI in mind.
• Accountable: Owns outcomes and is dependable, taking responsibility for studio performance, team development, and client satisfaction.
• Adaptable: Comfortable navigating change, learning new tools, and adjusting to evolving business needs and global demands.
• Ethical and Professional: Operates with integrity, discretion, and professionalism at all levels of the organisation.
• Continuous Learner & Development: Always seeking ways to improve personally and professionally—whether through new technology, industry trends, or leadership development.

Working Conditions

• Standard working week.
• Some flexibility may be required to support system upgrades, implementations, and critical business activities.
• Occasional support outside standard working hours may be required for planned maintenance, software upgrades, or business-critical incidents.
• Occasional travel may be required to support business operations, suppliers, or offshore locations.