NTW Solutions Limited
Workforce Business Partner
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Job Overview
We're looking for a dynamic, forward-thinking Workforce Business Partner (WBP) to join our Workforce team and help deliver meaningful change across our organisation.
Working closely with operational leaders and reporting to the Senior Workforce Manager, this is a high-impact role designed to lead on all things people-related – from proactive absence management to embedding a positive, inclusive workplace culture.
As a Workforce Business Partner, you will be aligned and embedded within Operational Groups.
The Operational Workforce Team is a small team, which links into a wider Workforce Team, and has strong links to the Communications Team. The team is progressively looking at ways to innovate and drive changes in policies and ways of working.
If you are successful at shortlisting the interview will involve a presentation/assessment element and will be with members of the Workforce team and our Operational colleagues.
Main duties of the job
You Will
- Partner with your operational leaders to deliver our People Strategy and drive workforce performance.
- Lead on reducing sickness absence through data-driven interventions and early support.
- Collaborate with Occupational Health, Wellbeing, and Union representatives to ensure fair, consistent and preventative practices.
- Provide expert advice across the full employee lifecycle – including Employee Relations, performance, organisational change and workforce development.
- Champion a culture of equity, diversity, inclusion, and psychological safety.
- Design and deliver impactful training, particularly around absence management and leadership capability.
- Utilise workforce data to provide insights that shape strategic decisions and improve staff experience.
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We’re Looking For Someone Who Is
- CIPD Level 5 qualified (Level 7 desirable).
- Experienced in delivering Workforce support in a complex, fast-paced environment – including employee relations, organisational change, and workforce planning.
- Comfortable being a visible presence on-site – engaging with staff and managers directly to build relationships.
- A confident communicator with strong influencing skills – able to build trust at all levels, including senior leadership.
- Skilled in data analysis and using workforce metrics to drive improvements.
- Experienced in a unionised environment, with strong negotiation skills.
Working for our organisation
NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.
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We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.
We believe everyone has potential and welcome applications from ethnic minorities, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.
We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.
We make a difference to people’s lives and working here is fulfilling and rewarding. Our social purpose is also driving our plans to become net zero and to tackle discrimination and champion equality. Working here means joining a friendly bunch of people dedicated to supporting better care
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