HSBC Global Services Limited
Workforce Optimisation Manager
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If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We are currently seeking an experienced Workforce Optimisation Manager.
This role sits within the Workforce Management function of GCIO COO and will play a key part in shaping how we plan, manage and evolve our Global Technology workforce to meet business opportunities.
You will play a crucial role in planning and executing workforce optimisations within Technology. This position is accountable for delivering operating model benefits, including financial, headcount, and ratio improvements. The successful candidate will manage communications with key stakeholders, create detailed transformation plans, and oversee the management of business risks associated with headcount changes.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
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In this role you will:
- Workforce Optimisation Planning - Supporting the workforce pillar lead to develop and lead transformation plans
- Support NDA activities driven by the GCIO COO transformation team
- Stakeholder Communication - managing effective communication with CIOs, operations managers, workforce leads, and other key stakeholders to ensure alignment on workforce optimisation plans
- Facilitate regular updates and discussions to keep stakeholders informed of progress and challenges and key group transformation dates
- Delivery Management - working with the TOM Simplification team collaborate as required with local HR and regional teams to ensure the successful delivery of workforce optimisations
- Monitor the implementation of plans and ensure effective change control processes are maintained as necessary to meet objectives
To be successful in this role you should meet the following requirements:
- Proven experience in regional or functional financial budgeting, strategic planning, communication, and people management processes for Technology essential
- Experience working with senior stakeholders
- Numerically literate, with ability to distil complex and varied data into meaningful information
- Good process analysis and problem-solving skills, ability to identify process improvements
- High integrity with the ability to work with sensitive information
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Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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