No1 Lounges Ltd
Workforce Planning Manager
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Role Description
No1 Lounges is an award-winning airport lounge operator, delivering premium yet accessible pre-flight experiences to over three million passengers each year. We operate a network of 17 lounges across major UK airports including London Heathrow, London Gatwick, Birmingham, Luton, and Jersey.
The Workforce Planning Manager is responsible for ensuring No1 Lounges has the right people, with the right skills and contract mix, in the right place at the right time to deliver operational excellence and exceptional guest experiences.
Reporting to the Operations Director, the role will lead workforce planning, labor forecasting, and workforce analytics across the business. Working closely with Operations, People, Payroll, and Finance, the role will develop labor models, staffing structures, and recruitment forecasts that support business growth while optimizing labor cost and productivity.
The role will also play a key part in the design and implementation of the company's HRIS program, leading the definition of workforce planning, scheduling, labor management, leave planning, and workforce reporting requirements to ensure future systems support a modern, data-driven approach to workforce management.
Key Responsibilities
Workforce Planning
- Develop and maintain the workforce planning methodology used across the business, ensuring a consistent, data-driven approach to labor modeling, forecasting, and resource planning.
- Develop labor models and staffing structures for each lounge, ensuring workforce supply aligns with guest demand and service requirements.
- Review workforce requirements regularly and recommend changes in response to seasonal demand, airline gains and losses, operational changes, and business growth.
- Determine the appropriate mix of full-time, part-time, and flexible labor required across the estate.
- Support annual labor budgeting and workforce planning activities.
Workforce Analytics & Forecasting
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- Develop workforce forecasts covering recruitment demand, attrition, labor utilization, and productivity.
- Identify emerging workforce risks and provide recommendations to support operational resilience.
- Produce workforce reporting and insights to support decision-making across Operations, Finance, and People.
Labor Optimisation
- Analyse labor utilization, overtime, absence, and roster effectiveness to identify opportunities for improvement.
- Recommend and implement workforce planning methodologies that improve productivity while maintaining service standards.
- Partner with operational leaders to review labor deployment and staffing structures.
HRIS & Process Improvement
- Lead workforce planning and labor management requirements gathering for the HRIS program.
- Map current workforce planning processes and identify opportunities for improvement and automation.
- Support HRIS design, testing, and implementation activities relating to workforce planning, scheduling, and workforce reporting.
Stakeholder Management
- Act as the key interface between Operations and People, ensuring workforce plans are translated into clear recruitment and workforce requirements.
- Provide expert advice and recommendations on workforce planning, labor optimization, and staffing strategies across the business.
Skills and Experience
- Proven experience in workforce planning, labor modeling, resource planning, or workforce optimization within a multi-site operation.
- Strong analytical capability with experience interpreting labor, productivity, and workforce data.
- Experience developing workforce forecasts and planning models that support operational decision-making.
- Experience working with scheduling, workforce management, HRIS, or labor planning systems.
- Strong stakeholder management and influencing skills, with the ability to work effectively across Operations, People, Payroll, and Finance.
- Advanced Excel and data analysis skills.
- Experience within hospitality, aviation, retail, leisure, or other labor-intensive environments would be advantageous.
- Experience supporting systems implementation or business process improvement projects is desirable.
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Personal Attributes
- Commercially minded and highly analytical.
- Naturally curious, with a desire to understand the root cause of workforce challenges.
- Comfortable challenging existing approaches and influencing change through data and insight.
- Strong problem-solving and critical-thinking skills.
- Able to translate complex data into practical recommendations and actions.
- Highly organized, with excellent attention to detail.
- Collaborative and able to build strong relationships across operational and support functions.
Success Measures
- Labour resources consistently aligned to operational demand.
- Improved visibility of recruitment requirements and workforce risks.
- Reduction in unplanned overtime and labor inefficiencies.
- Improved workforce planning accuracy and forecasting capability.
- Successful definition and implementation of workforce planning requirements within the HRIS project.
- Enhanced workforce reporting and management information for operational leaders.
Working Arrangements
This is a hybrid role. You’ll split your time between working from home, our Central London office, and our lounge sites as and when required. The balance will naturally flex based on business priorities and needs.
What’s on Offer
- Contract type: full time, permanent contract
- Reports to: Operations Director
- Salary: £60,000 + up to 20% performance bonus
- 33 days annual leave, inclusive of bank holidays
- Health Cash Plan
- Flexible, hybrid working
- Free employee lounge access, and discounted access for friends and family
- Company pension scheme
- Closing date: 10th August 2026
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