Mitie Cleaning & Hygiene Services
Workplace Coordinator
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Workplace Facilities Coordinator for Maternity Cover
We are looking for a Workplace Facilities Coordinator for Maternity cover, to join our team and be the customer facing representative for our services and to bind together the various facilities services to act as one convenient point of contact to the building user. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily.
Role Overview
As a Facilities Coordinator, you will set consistently high standards across 3 sites in Leeds and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible.
Facilities Coordinator to work in a team that constantly communicate together and keep each other updated in relation to all areas within the business.
Key Responsibilities
- Ensure a tidy and clean appearance across the floor, at desks, collaboration spaces and break out areas, reporting any issues to the floor leads/ Client.
- Be the first point of contact for FM related issues and take responsibility for logging calls on behalf of building occupants, ensuring they are directed to the correct department.
- Have regular communication and monthly meetings with each Floor Lead to communicate and update on any issues, queries and outstanding works and be responsible for logging and chasing work orders on behalf of the client.
- Have a visible presence on the floor, actively walking the floors to check shared areas are kept clean and tidy, and to ensure we are proactively assisting building occupants.
- Play an active role during Fire Emergency in line with the building procedure.
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Required Skills and Experience
- Proven experience within a strong customer service environment.
- High quality interpersonal skills.
- Excellent written and spoken communication skills both to individuals and groups.
- Self-disciplined and able to work on their own initiative with the ability to make decisions without referral to the line manager.
- Experience in using CAFM systems – logging jobs, running reports, raising purchase orders etc.
- Flexible and adaptable approach to work with good problem-solving skills and the ability to deal positively with conflict situations.
- Attention to detail, and a focus on standards and being methodical and organised.
- Computer literacy, competent with the Microsoft Office suite including Word, Excel, PowerPoint and Outlook.
- Ability to support printing and audio-visual solutions.
- A valid formal Health and Safety Qualification e.g., IOSH is desirable.
Benefits
Our market-leading offering provides you with benefits that suit your lifestyle.
- Virtual GP on hand for you and members of your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Access to our flexible lifestyle benefits platform, Choices, where you might choose to purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.
- High street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
- Cycle-to-work scheme.
- Life cover of up to four times your salary.
- Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
- Recognition through Mitie Stars with cash prizes up for grabs each month and a chance to scoop a top prize of £10,000 at the end of the year.
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Career Development
We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Inclusion and Accessibility
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Shradha Singh at shradha.singh@mitie.com.
About Us
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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