Job Title

Workplace Experience Assistant

Job Description Summary

Meet and greet guests. Issue access passes. Switchboard.

Job Description

Core Responsibilities:

• Meet and greet all visitors attending site
• Assist MS Amlin staff, including providing temporary access to the building
• Provide a welcoming and professional customer experience, delivering a seamless customer journey
• Achieve the highest standards of quality, service and presentation of the business, create valuable rapports with clients and maintain excellent professional relationships
• Manage meeting room booking/changes/catering requests
• Escort visitors to Broker’s Lounge Area, offer and prepare refreshments (hot/cold beverage)
• Arrange necessary catering/ hospitality requirements for all meetings and events where necessary, with occasional assistance on client’s event required
• Meeting Room Set ups ensuring the rooms are adequately stocked with stationery and requested equipment
• Ensure Meeting Rooms are left tidy and clean for next meeting
• Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately
• Operating switchboard desk and follow internal procedures and SOP’s ; Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately
• Attend regular One to One review meetings
• Help create a one team culture sharing best practice and attending regular team meetings
• Understand and strictly adhere to Cushman & Wakefield procedures and protocols of the building with regards Health & Safety and Security measures
• Log any Building faults/Issues with the Cushman & Wakefield Helpdesk
• Comply with Health, Safety and Environmental policies
• Undertake any additional duties or responsibilities required by the business in supporting the daily operation of the contract
• Cover for Facilities administrative duties, as and when required