Portico
Workplace Experience Host
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Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are looking for a passionate, customer-focused Workplace Experience Host to join our team based at the Milton Keynes offices of a world famous bank.
This varied and rewarding role supports Executive Reception, Guest Services Reception, and Workplace Services, helping to create an exceptional experience for colleagues, clients, visitors, and contractors throughout the building.
As our onsite cover role, flexibility and adaptability are essential. You will provide support across multiple workplace functions, responding to changing business needs while ensuring a consistently high standard of service across all areas of the operation.
This position offers an exciting opportunity for someone who enjoys working with people, thrives in a dynamic environment, and takes pride in delivering outstanding customer service.
Key Responsibilities
- Provide professional reception services across Executive Reception and Guest Services Reception.
- Deliver a warm, welcoming, and memorable experience for colleagues, clients, visitors, contractors, and guests.
- Manage visitor arrivals, sign-ins, and access procedures.
- Support senior stakeholders, including Board-level executives, with a professional and discreet approach.
- Prepare, set up, reset, and maintain meeting rooms and collaborative workspaces.
- Provide workplace support services across the building as required.
- Respond positively and effectively to changing priorities and operational requirements.
- Ensure all workplace areas remain well-presented, functional, and ready for use.
- Work collaboratively with colleagues to deliver a seamless workplace experience.
- Maintain excellent levels of communication, professionalism, and customer service at all times.
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Hours
40 hours per week, shifts between 7.30am -6pm, Mon-Fri.
Salary
£30,500
Qualifications
We are looking for someone with a positive attitude, excellent interpersonal skills, and a genuine passion for helping others.
Previous corporate reception or workplace experience is not essential. We welcome applications from individuals with strong customer service backgrounds who are eager to learn and develop within a professional environment.
You will be:
- Friendly, approachable, and confident engaging with people at all levels.
- Passionate about delivering exceptional customer service.
- Adaptable and comfortable working across different workplace functions.
- Able to remain calm and professional in a busy environment.
- Proactive, organised, and solutions-focused.
- Comfortable working independently and as part of a high-performing team.
- Flexible and willing to support changing business requirements.
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Physical Requirements
This is an active, hands-on role and will involve:
- Regular walking throughout the building.
- Extended periods of standing.
- Physical meeting room and workspace set-ups and resets.
- Moving between different workplace locations within Unity Place as required.
Additional Information
What's in it for you?
- Competitive holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
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