Workplace Experience Host

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Paddington.

Role Summary

This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organisation, which can affect the organisation's success.

• Greets employees and announces clients, applicants, and visitors.
• Conducts guest registration through badging software.
• Arranges escorts as needed.
• Issues visitor passes and validates parking.
• Assists with scheduling and preparing meeting and conference rooms.
• Coordinates setup of conference and meeting rooms.
• Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition.
• Arranges video and/or web conferencing as needed.
• Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking and reporting, visitor refreshments, storytelling and building tours, meal orders, guest and administrative support (preparation of meeting materials), and other services as needed.
• Coordinates catering for meetings and events.
• Maintains a neat appearance of the reception area, conference rooms, café, and other common areas.
• Requests building and housekeeping services as needed.
• Periodically inspects common area equipment to ensure good operating condition.
• Arranges equipment service as needed.
• Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, and related workplace services.
• Requests building and/or equipment services as needed.
• Assists with the CBRE community onboarding process, including new employee orientation, training, equipment and software ordering, workflow assistance, welcoming procedures, and first-day orientation management.
• Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management.
• Responds to community requests and complaints regarding Workplace Experience services.
• Ensures safety standards are met by those delivering workplace experience services, whether CBRE employees or third-party service providers.
• Manages facilities and office requests, follows up on all requests upon completion, and escalates recurring issues.
• Manages reception stock and ensures systems are in place to maintain optimum levels.
• Supports the Workplace Manager with subcontractor management, obtaining quotes, and raising reactive works with the onsite engineer to ensure a fully operational service.