ISS Facility Services UK
Workplace Experience Lead
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
WORKPLACE EXPERIENCE LEAD
ISS | Government Property Agency | Bristol
Are you passionate about creating exceptional workplace experiences and making a real difference to how people experience their working environment?
ISS is looking for a confident, customer-focused Workplace Experience Lead to join our Government Property Agency account in Bristol.
THE ROLE
You’ll be the key point of contact for customers, colleagues and visitors, acting as a trusted ambassador for ISS and the GPA. You’ll take ownership of the workplace experience, build strong relationships and ensure the environment is welcoming, safe and delivered to a consistently high standard.
Working closely with operational teams, suppliers and stakeholders, you’ll resolve issues, improve services and introduce initiatives that enhance wellbeing, productivity and workplace culture.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
KEY RESPONSIBILITIES
- Act as the “go-to” person for customer queries and requests.
- Build strong relationships and proactively understand customer needs.
- Lead and continuously improve the workplace and customer experience.
- Maintain high workplace standards, identifying and resolving issues.
- Coordinate suppliers and oversee workplace standards, signage and meeting rooms.
- Provide first-line support for meeting room and AV issues.
- Support emergency procedures, occupancy management and workplace audits.
- Lead community and engagement initiatives.
- Conduct regular workplace checks and building tours.
- Champion health, safety, wellbeing and continuous improvement.
ABOUT YOU
You’ll ideally have:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Experience in workplace experience, hospitality, facilities, soft services or operations.
- Excellent communication and stakeholder management skills.
- Strong organisational skills and the ability to manage competing priorities.
- Confidence working in a high-profile and confidential environment.
- Strong Microsoft Office and digital platform skills.
- A proactive, positive approach with a keen eye for detail.
- A genuine passion for customer experience, innovation and creating great workplaces.
- First Aid and IOSH are desirable, but training can be provided.
If you’re passionate about people, places and delivering exceptional workplace experiences, we’d love to hear from you.
Apply now to join ISS and help shape an outstanding workplace experience in Bristol.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills