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Workplace Manager : Facilities Management
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The Role: Workplace Manager : Facilities Management
Location: London
Salary: Up to £50,000
I am working with a global leader on a fantastic Workplace Manager role. This is the role that brings technical Facilities Management and Experience Creation together into one fantastic job opportunity.
As Workplace Manager you will take ownership of a high-profile London HQ environment, managing approximately 50,000 sq ft of premium office space for a leading blue-chip client. This is not stuffy corporate offices - this is the new face of workspace.
This role sits at the heart of the workplace, responsible for creating a seamless, engaging, and high-performing office environment. You will lead on all aspects of workplace operations, from facilities management and supplier oversight through to community engagement and client relationship management, ensuring an exceptional end-user experience.
You will act as a key liaison between client stakeholders, suppliers, and internal teams, driving service excellence while ensuring all contractual, commercial, and compliance obligations are met. With the support of a small onsite team, you will play a pivotal role in shaping workplace culture, enhancing service delivery, and continuously improving the overall environment.
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Key Responsibilities
- Oversee day-to-day workplace and facilities operations across a 50,000 sq ft office
- Manage hard and soft FM services, ensuring delivery against SLAs and KPIs
- Lead and support an onsite team, including performance management and development
- Build strong relationships with client stakeholders and act as the main point of contact onsite
- Manage third-party suppliers, including monitoring performance, conducting reviews, and driving improvements
- Oversee outsourced services including food and beverage operations
- Ensure full compliance with health and safety regulations, acting as Fire Warden and First Aider
- Manage escalations and resolve issues efficiently and professionally
- Support budgeting, purchase orders, and general financial processes
- Produce regular reports and contribute to client business reviews
- Drive workplace engagement initiatives and support internal events
- Identify and implement continuous improvements across workplace services
- Support office moves, changes, and wider business projects
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Requirements
The successful candidate will have a strong background in Facilities Management across both hard and soft services. Experience managing outsourced services, including food and beverage operations, is highly desirable. A solid understanding of health and safety compliance is essential, with IOSH certification required and NEBOSH advantageous.
You will be a natural relationship builder, comfortable engaging with senior stakeholders, and confident influencing decision-making. Highly organised and proactive, you will thrive in a role that requires balancing operational delivery with strategic input.
To be considered, Apply to must be able to live and work without restriction in the UK.
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