About the Role

The Workplace Operations Lead is responsible for managing and optimizing the daily operations of workplace facilities to ensure a safe, efficient, and engaging environment for employees. This role combines strategic oversight with hands-on coordination of services, space planning, and vendor management to support business continuity and employee experience. This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do

• Provide formal supervision for employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Assist with providing efficient and effective strategic operations. This includes revenue growth and profitability, new business development, etc.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Persuade managers and colleagues to act while guided by the organization's functional business plans.
• Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Oversee maintenance, repairs, and renovations of office facilities.
• Ensure compliance with health, safety, and regulatory standards.
• Coordinate with vendors and internal teams for facility upkeep.
• Streamline and standardise account processes to improve service delivery and reduce costs.
• Monitor and report on KPIs related to workplace operations.
• Lead with Site leads on the negotiation and management of contracts with service providers (e.g., cleaning, security, catering).
• Ensure high-quality service delivery and performance.
• Prepare and manage operational budgets.
• Lead on client reporting for budget accountability.
• Track expenses and identify cost-saving opportunities.
• Develop and maintain emergency response plans.
• Conduct regular safety audits and drills.
• Address employee concerns related to workplace facilities.
• Organize initiatives that enhance engagement and satisfaction.
• Lead on client reporting for operational activities - including budget, safety, workplace experience, risk and PjM project progress.