iDiversity
Workplace Services Coordinator
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Job Title: Workplace Services Coordinator
Department: iDiversity Workplace Services
Hours: Full Time Hours – 37.5hrs Monday-Friday
Location: Ely, Cambridgeshire
Salary: Starting salary of £26K to £27K
Closing Date: Friday 7th August 2026
About:
iDiversity: At iDiversity Consulting Ltd, we help organisations create more inclusive workplaces by supporting disabled and neurodivergent employees to succeed. This is an exciting opportunity to join a rapidly growing organisation where no two days are the same. You'll become a key part of our Workplace Services team, helping ensure our customers receive an exceptional service from enquiry through to successful delivery.
About the role:
As a Workplace Services Executive, you'll be the central point of coordination for a wide range of workplace services, ensuring coaching, training and other customer services are delivered efficiently and to a consistently high standard. You'll work closely with customers, our specialist consultants and internal teams to manage service delivery, coordinate appointments and keep projects moving smoothly. This role would suit someone who enjoys organisation, communicating with people and managing multiple priorities in a fast-paced environment.
What you’ll be doing:
- Coordinating workplace coaching, training and assessment services from enquiry through to completion.
- Scheduling appointments and managing consultant diaries.
- Acting as a key point of contact for customers, providing updates and delivering excellent customer service.
- Matching customers with the most appropriate specialist consultants.
- Maintaining accurate records within our CRM system.
- Processing service requests and sales orders.
- Working with internal teams to ensure services and equipment are delivered on time.
- Supporting the continuous improvement of our service delivery processes.
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Key Responsibilities:
Service Coordination
- Coordinate workplace coaching, training and related services from order through to completion.
- Schedule appointments and allocate work to appropriate consultants.
- Match customers with the most suitable specialist based on their requirements.
- Liaise with freelance consultants to ensure services are delivered efficiently.
Customer Support
- Act as a primary point of contact for customers via telephone and email.
- Provide updates throughout the delivery of services.
- Build positive relationships by delivering excellent customer service.
- Resolve routine enquiries promptly and professionally.
Administration & CRM
- Maintain accurate records within our CRM system.
- Record completed sessions and manage associated documentation.
- Create and complete appointments ready for invoicing.
- Process service requests and sales orders
- Issue order confirmations to clients.
Operational Support
- Coordinate with Purchasing to ensure timely fulfilment of equipment orders.
- Confirm delivery information with customers where required.
- Ensure enquiries and communications are directed to the appropriate internal teams.
- Support continuous improvements to internal processes and service delivery.
About you:
We're looking for someone who is:
- Highly organised with excellent attention to detail.
- Able to manage multiple priorities simultaneously.
- Confident communicating by telephone and email.
- Passionate about delivering outstanding customer service.
- Comfortable using CRM and Microsoft Office systems.
- A proactive problem solver who enjoys working as part of a team.
- Able to build positive relationships with customers and colleagues alike.
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Experience:
A minimum of 1 years work experience in a customer services role is essential.
Why join iDiversity?
At iDiversity, you'll be joining a friendly and supportive team committed to improving workplace accessibility and inclusion across the UK. We offer the opportunity to:
- Work for an organisation that genuinely changes lives.
- Be part of a growing and innovative company.
- Develop your skills through ongoing training and development.
- Work with a wide range of leading organisations across the public and private sectors.
- Join a collaborative team where your contribution is recognised and valued.
Our Commitment to Inclusion
At iDiversity Consulting Ltd, we're passionate about helping organisations build inclusive workplaces, and we hold ourselves to the same standard. As a Disability Confident Leader, we actively encourage applications from disabled people, neurodivergent individuals and those with long-term health conditions. We believe that diverse experiences, perspectives and ways of thinking make our organisation stronger. We're committed to providing an accessible recruitment process and will make reasonable adjustments wherever required. If there's anything we can do to support you during your application or interview, simply let us know.
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