Two Circles
Workplace Technology Engineer
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Two Circles
Two Circles is a global sports agency. We drive growth for sports properties by delivering deeper connections with fans, through the intelligent use of data and technology.
We work with some of the world's biggest sports organisations - including the NFL, Premier League, Formula 1, AFL, Wimbledon, UEFA, Mumbai Indians, MCC, ECB and Cricket Australia - and have been named Sport Industry Agency of the Year on more than four occasions.
We are almost 1200 people, based out of 14 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.
Role
As a Workplace Technology Engineer at Two Circles, you will look after the tools and technologies our two circlers use remotely and, in our offices, to successfully rewire sports. We run a mixture of Windows and Mac devices and leverage a variety of SAAS applications across our 15 locations. Those sites have minimal on-prem infrastructure other than collaboration tech and 3rd party commodity networking to assist hybrid working.
We are looking for someone who is ambitious, curious and absolutely not comfortable with good enough or status quo. Someone who hates the expression ‘we've always done it that way'. We want someone who can respectfully challenge, collaborate and grow with us.
As a broader part of our Technology Operations team, this role works with our Service Delivery Manager, Support Technicians, Information Security and other data and engineering specialists to share knowledge and deliver the best experience to our wider business. This role provides ample opportunities to influence the direction of Two Circles Technology Operations strategy, own the delivery of a wide range of work, and further develop your own knowledge of technologies, systems, approaches and practices.
Requirements
- Identify manual, repetitive or error-prone operational processes and propose suitable automation opportunities.
- Administer, maintain and optimise Microsoft 365 services, including Microsoft Entra ID, Exchange Online, SharePoint Online, Microsoft Teams and OneDrive.
- Manage identity and access controls, including user accounts, security groups, licensing, multifactor authentication, Conditional Access and role-based access.
- Manage Microsoft Intune for Windows and macOS device provisioning, configuration, compliance, application deployment and lifecycle management.
- Act as an escalation point for the Workplace Technology support team, providing technical guidance and assisting with high-impact or recurring issues.
- Support onboarding, role-change and offboarding processes, ensuring our automation tooling allow users to receive appropriate access, equipment and licensing throughout the employee lifecycle.
- Contribute to the design, testing and implementation of new Workplace Technology services, tools, policies and platform enhancements.
- Assist with IT projects, technology rollouts, office initiatives, migrations and service improvement programmes.
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Experience
- Minimum of 3 Years experience providing second-line IT support within a service desk, internal IT or comparable enterprise environment.
- Experience acting as an escalation point for complex incidents involving users, devices, applications, identities and cloud services.
- Hands-on experience with Microsoft Intune and endpoint management platforms such as Iru, including device enrolment, configuration, compliance, application deployment, patching and retirement.
- Strong Microsoft 365 administration experience across Microsoft Entra ID, Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.
- Experience supporting zero-touch provisioning technologies, including Windows Autopilot and Apple Automated Device Enrolment.
- Considerable knowledge of Microsoft 365 productivity applications, including Outlook, Teams, Word, Excel, PowerPoint and OneDrive.
- Understanding of secure automation practices, including least-privilege permissions, managed identities, certificate-based authentication and secure credential handling.
- Demonstrable examples of automation best practices, including validation, structured logging, error handling, testing, documentation and secure credential management. Our expectation is that you've used modern Gen AI tools to expand your automation skills, and you can reference examples of this your interview.
- Strong troubleshooting and analytical skills, with the ability to diagnose complex user, endpoint, application, identity and cloud-service issues.
- Strong knowledge of Microsoft Intune, including device enrolment, configuration profiles, compliance policies, application deployment, update management and endpoint security.
- Good understanding of Microsoft Entra security capabilities, including Conditional Access, authentication methods, access reviews and privileged administration.
- Good understanding of identity and access management, including single sign-on, multifactor authentication, passwordless authentication, user provisioning and role-based access control.
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Desirables
- Experience using Microsoft Defender XDR, Microsoft Defender for Endpoint and Microsoft Defender for Office 365 to investigate and respond to security threats.
- Experience investigating phishing attempts, compromised accounts, suspicious sign-ins, malware and endpoint security alerts.
- Experience creating and maintaining technical documentation, knowledge articles, support procedures and incident-response playbooks.
- Microsoft Certified - MD-102 Endpoint Administrator
- Microsoft Certified - SC-200 Security Operations Analyst Associate
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