Works Coordinator/Planner - Stock Condition Surveys

Salary: £27,698 per annum (FTE)

Contract: 3 Months Fixed Term (with possibility of extension)

About the Role

The Stock Condition Survey Coordinator plays a key role in supporting the organisation to achieve its stock condition survey targets by arranging appointments and maximising access to tenanted properties. The role is responsible for planning, coordinating and managing the diaries of Stock Condition Surveyors, ensuring appointments are scheduled efficiently through clear communication and a customer-focused approach.

Key Responsibilities

• Schedule and coordinate appointments for stock condition surveys, managing surveyor diaries to maximise productivity and completed visits.
• Work collaboratively with internal teams and contractors to secure access to customers' homes and support delivery of the survey programme.
• Ensure appointments are arranged in line with service standards, maintaining a customer-focused and accessible approach.
• Communicate clearly and professionally with customers via telephone, email and written correspondence, keeping them informed of survey arrangements and expectations.
• Liaise regularly with surveyors to provide updates, confirm priorities and monitor outstanding or overdue surveys.
• Maintain accurate and up-to-date customer and property records, ensuring surveyors are fully briefed ahead of appointments.
• Identify and escalate any risks, access issues or barriers that may impact compliance, safety or the timely delivery of the survey programme.