Works Planner - Part-Time (22 Hours per Week)

Works Planner

We are looking for a Works Planner to join the Property Safety team. As a Works Planner you will be responsible for the effective day to day operational management of the electronic scheduling system, ensuring that appointments are made and kept, views are monitored and kept up to date on a daily basis, productivity is maximised and customer care is paramount.

Together Housing Group:

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion:

As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group

Salary and Position:

The salary for this role is £16,506 per annum, based on 22 hours and 12 minutes per week. This is a hybrid position, with a requirement to attend the office at least one day per week. Please note that this is a fixed-term contract until 16 August 2027.

Requirements

Outline of Key Responsibilities of the Works Planner

• To be responsible for monitoring and managing work carried out within agreed timescales in accordance with the requirements/guidelines of Together Housing Group's Policies and Procedures, Homes and Communities Agency, Best Practice and Customers' aspirations.
• To be aware of the legal obligations as stated in Section 11, Landlord and Tenant Act 1985, to ensure that any Section 11 repairs are identified, prioritised and undertaken within the appropriate timescale.
• To ensure that work output monitoring is carried out on a predetermined basis and regular monitoring reports are provided on each team/area/technician/trade/priority/timescales etc.
• To ensure that the operatives communicate in a timely and accurate manner about the progress of work in order to schedule their work in view of customer's requirements.
• To re-schedule jobs in the event of an unplanned absence of a tradesman, jobs over running, materials require ordering etc. and to contact the customer directly to agree any changes. To communicate any changes/updates directly with the affected customers and, in a non-mobile environment, with the technicians.
• To ensure that pending or suspended jobs are rescheduled as promptly as possible, chasing outstanding material items etc. as required.
• To communicate with the Planning and Repairs Systems Leader, the Customer and Business Development Team and Delivery Team about matters of work quality, timeliness and potential disciplinary related issues.
• To communicate and co-ordinate the scheduling of repairs in conjunction with the Planning and Repairs Systems Leader, the Customer and Business Development Team, Delivery Team, Co-ordinators, Technicians, Customer Contact Team and other appropriate persons about changes/issues.