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Workshop Apprentice
You will support the workshop team in building, configuring, testing, repairing, and preparing IT equipment for customer deployments and internal business requirements. Under the guidance of experienced engineers, you will develop technical skills and gain hands-on experience across a wide range of hardware, software, and workshop operations.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Workshop Apprentice
Are you passionate about technology and keen to build a career in IT? We're looking for a motivated and enthusiastic workshop apprentice to join our growing team.
This is an exciting opportunity to gain hands-on experience working with a wide range of IT equipment while completing a recognised apprenticeship programme. You'll work alongside experienced engineers, learning how to build, configure, test, repair, and prepare devices for customer deployments and business use.
About the Role
As a workshop apprentice, you'll support the day-to-day activities of our workshop whilst developing valuable technical skills and industry knowledge. You'll receive practical training and mentoring from experienced engineers and gain exposure to a broad range of IT hardware, software, and deployment processes.
This role is designed to help you build the knowledge, skills, and confidence needed for a successful career in IT support, engineering, or infrastructure.
What You'll Be Doing
Hardware Build & Configuration
- Assisting with the build, configuration, and testing of laptops, desktops, servers, printers, and other IT equipment.
- Learning how to install operating systems, software applications, and updates.
- Supporting device imaging and deployment preparation activities.
- Carrying out quality checks to ensure devices are ready for customer use.
- Preparing equipment for delivery, installation, or collection.
Workshop Operations
- Supporting the day-to-day running of the workshop.
- Assisting with equipment booking-in and booking-out procedures.
- Helping maintain accurate records of devices and assets.
- Learning workshop processes and best practices.
- Maintaining a tidy, organised, and safe working environment.
Repairs & Diagnostics
- Learning how to diagnose and troubleshoot hardware issues.
- Supporting engineers with repairs and component replacements.
- Recording repair work and technical findings accurately.
- Escalating complex issues to senior team members when required.
Stock & Asset Management
- Assisting with receiving and checking supplier deliveries.
- Supporting stock management and inventory activities.
- Helping track IT equipment throughout the build and deployment process.
- Supporting stock audits and asset management tasks.
Teamwork & Development
- Working closely with workshop engineers, service desk teams, projects, and procurement.
- Participating in apprenticeship learning and development activities.
- Building technical knowledge through practical experience and formal training.
- Developing strong communication, organisation, and customer service skills.
What You'll Gain
- A recognised IT apprenticeship qualification.
- Hands-on experience in a professional IT environment.
- Training and mentoring from experienced engineers.
- Exposure to enterprise IT hardware and technologies.
- Opportunities for career progression within the business.
- A supportive and collaborative team environment.
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Where you'll work
UNIT 9
FESTIVAL BUSINESS PARK
CARNIVAL CLOSE
BASILDON ESSEX
SS14 3WN
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
FIREBRAND TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers, and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non-routine problems in line with procedures
- Use basic scripting to execute the relevant tasks, for example, PowerShell, Linux
- Carry out routine maintenance across systems, ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of cabling or connectors equipment in line with technical requirements
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example, cabling and connecting equipment.
- Identify a range of tools and/or diagnostic equipment, for example, hardware or software components, to resolve communications or telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions, or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
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Training schedule
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician, and Digital Communications Technician.
Firebrand’s course is delivered either online (online live instructor-led) or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs), and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship:
- Microsoft Certified Azure Fundamentals (AZ-900)
- CompTIA IT Fundamentals+
- Certiport IT Specialist Networking
- Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
- Maintenance or repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
Essential qualifications
- GCSE in:
- English and Maths (grade A*-C/9-4 or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other requirements
- GCSEs (or equivalent) including Maths and English.
- IT-related studies, qualifications, or coursework.
- Experience building, upgrading, or repairing computers as a hobby or through education.
- Familiarity with Microsoft 365 applications.
- Previous work experience, volunteering, or customer service experience.
As a Workshop Apprentice, you'll support the day-to-day activities of our workshop whilst developing valuable technical skills and industry knowledge. You'll receive practical training and mentoring from experienced engineers and gain exposure to a broad range of IT hardware, software, and deployment processes.
This role is designed to help you build the knowledge, skills, and confidence needed for a successful career in IT support, engineering, or infrastructure.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Following successful completion of apprenticeship, the idea is to move the individual into a workshop engineer role within the company.
The contact for this apprenticeship is: FIREBRAND TRAINING LIMITED
The reference code for this apprenticeship is VAC2000049723.
Closes in 31 days (Friday 25 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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