Petit Forestier Group
Workshop Controller
Bristol
Posted about 15 hours ago
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Key Responsibilities
Workshop Planning & Scheduling
- Coordinate and schedule all planned maintenance, inspections, servicing, and repairs.
- Allocate work effectively to Workshop Technicians and Mobile Technicians.
- Monitor workshop loading and labor utilization to maximize efficiency and productivity.
- Prioritize maintenance activities in line with operational requirements.
- Ensure all work is completed within agreed timescales.
Vehicle & Asset Maintenance
- Coordinate preventative maintenance programs for all fleet vehicles and refrigeration assets.
- Assist in reducing vehicle downtime and improving fleet availability.
- Monitor vehicle and refrigeration equipment defects and ensure timely rectification.
- Ensure all scheduled maintenance activities are completed in accordance with company standards and manufacturer recommendations.
Breakdown & Incident Management
- Manage customer defect reports, breakdowns, and repair requests.
- Coordinate roadside assistance and recovery providers where required.
- Ensure incident management systems are updated accurately and promptly.
- Communicate repair progress and expected completion times to relevant stakeholders.
Compliance & Documentation
- Ensure all maintenance, servicing, and inspection documentation is completed accurately and retained in accordance with company procedures.
- Support compliance with:
- DVSA regulations
- Operator Licence requirements
- Roadworthiness obligations
- Company maintenance policies
- Ensure PMIs, MOT preparations, and statutory inspections are completed on time.
- Maintain accurate fleet records within workshop management systems.
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Parts Procurement & Supplier Management
- Source and procure parts in a timely and cost-effective manner.
- Liaise with approved suppliers to ensure availability of parts and services.
- Monitor parts expenditure and identify cost-saving opportunities.
- Process purchase orders and maintain procurement records.
Reporting & Administration
- Produce and maintain daily:
- Workshop reports
- VOR reports
- Fleet availability reports
- Maintenance progress reports
- Escalate issues impacting operational performance.
- Maintain accurate records and management information.
Cost Control
- Assist in controlling workshop maintenance expenditure.
- Monitor repair costs against approved budgets.
- Support warranty recovery processes where applicable.
- Identify opportunities to improve cost efficiency.
Recharge & Invoicing Administration
- Support the Depot Manager and Workshop Team in the day-to-day operation of the fleet.
- Assist with vehicle allocation and fleet availability planning.
- Provide administrative support during peak operational periods.
- Respond to customer and supplier enquiries relating to fleet maintenance and compliance.
- Always promote excellent customer service and professional communication.
Customer Service
- Deliver a high standard of internal and external customer service.
- Ensure operational teams receive timely updates on vehicle status.
- Build effective working relationships with customers, suppliers, and colleagues.
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Health, Safety & Environmental
- Promote a positive health and safety culture.
- Ensure compliance with company health, safety, and environmental procedures.
- Report accidents, incidents, and near misses promptly.
Skills, Knowledge & Experience:
Essential
- Experience within a fleet maintenance, workshop, or transport environment.
- Strong planning, scheduling, and organizational skills.
- Effective verbal and written communication skills.
- Good problem-solving and decision-making abilities.
- Understanding of commercial vehicle maintenance processes.
- Good computer literacy including Microsoft Office.
- Knowledge of fleet compliance requirements.
- Full UK Driving Licence.
Desirable
- Experience within the transport, logistics, or rental industry.
- Experience using workshop or fleet management systems.
- Knowledge of refrigeration equipment maintenance.
- Understanding of Operator Licence regulations.
- Technical vehicle maintenance qualification.
Personal Attributes
- Highly organized and methodical.
- Proactive and self-motivated.
- Strong attention to detail.
- Professional and approachable.
- Reliable and dependable.
- Flexible and adaptable.
- Customer-focused.
- Strong team player.
- Able to work effectively under pressure.
- Committed to compliance, accuracy, and continuous improvement.
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Skills
Workshop planning
Fleet maintenance
Scheduling
Compliance management
Parts procurement
Incident management
Budget control
Customer service
Microsoft Office
Problem-solving
Decision-making
Communication skills
Health and safety
Technical documentation
Logistics
Asset management
Location