Pybus Recruitment Ltd
Workshop Controller
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Job Title: Workshop Controller
Location: Moneyreagh, Belfast, BT23
Salary: £35,000-£40,000 (depending on experience) + bonus
Benefits
- Performance Related Bonus
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Access to Perks at Work discount website
Role Overview
The role is full-time and permanent, working 42.5 hours a week – Monday to Friday – with 1 Saturday in 3.
Our client is an independent dealer group which operates a network of 65 dealership sites in the UK and the Channel Islands.
Job Purpose
Reporting into the Aftersales Manager, you will be responsible for:
- Driving the standard in customer car
- Leading and motivating the staff and facilities of the Workshop efficiently to ensure a high level of productivity and quality
- Motivating technicians to ensure targets are being met
- Ensuring a high level of productivity and quality of service is being delivered
- Tracking the progress of vehicles through the Workshop
- Liaising with Service Reception to maintain customer satisfaction
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Key Responsibilities and Accountabilities
- Negotiate and agree all targets and Key Performance Indicators to deliver the required results from the workshop
- Allocate work to Technicians as appropriate, to ensure the smooth running of the workshop and the most profitable customer-focused results
- Liaise with the Service department, and provide technical advice to colleagues and customers
- Ensure all incoming work is planned and managed effectively
- Communicate effectively with colleagues and customers as part of delivering an exceptional customer experience
- Manage, coach and support the technical team
- Ensure robust quality checks, stock maintenance and management, audit and compliance, and Health & Safety in line with company policies and protocols
Essential Skills and Experience
- Experience of planning and controlling workshop loading, allocating work to technicians and monitoring production and efficiency
- IT literate, and familiar with web-based process and stock management systems
- Evidence of previous service department experience as a Workshop Controller
- Evidence of coaching and motivating a team
- Experience working as a fully qualified technician (preferred level 3)
- Full driving license held for a minimum of 6 months with fewer than 9 penalty points
- Evidence of ‘Right to work in the UK’
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Requirements
- Experience of planning and controlling workshop loading, allocating work to technicians and monitoring production and efficiency
- IT literate, and familiar with web-based process and stock management systems
- Evidence of previous service department experience as a Workshop Controller
- Evidence of coaching and motivating a team
- Experience working as a fully qualified technician (preferred level 3)
- Full driving license held for a minimum of 6 months with fewer than 9 penalty points
- Evidence of ‘Right to work in the UK’
How to Apply
Ideal candidates will have at least 2 years of Workshop Controller experience in a main dealership environment.
To apply for this role, please submit your full and up-to-date CV to Jonathan Sweasey at Pybus Recruitment via email at jonathan@pybusrecruitment.co.uk or call 0191 8237799.
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