Activate Group Limited
Workshop Controller
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Workshop Controller
Department
Activate Accident Repair
Location
AAR Mildenhall, Plot 41, Hampstead Avenue, Mildenhall, Suffolk, IP28 7AS
Reports To
Bodyshop Manager
Hours
45 hours per week
About the Role
We’re looking for a Workshop Controller to join our team, playing a key role at Activate Accident Repair Mildenhall.
Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
Role Overview
Ensure service and repairs are carried out effectively and accurately to achieve the highest possible standards for technical quality within the Bodyshop.
Benefits
- 33 days holiday (including bank holidays)
- Quarterly bonus scheme
- Health Shield cash health plan for all
- Annual pay review
- Enhanced Maternity / Paternity / shared parental / adoption pay
- Life assurance: three times basic salary
- Free breakfast cereals and milk daily
- Free fruit – every Monday
- Free breakfasts sent to site every Wednesday
Key Responsibilities
- Implement operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed.
- Liaise with office logistics staff to monitor the number of vehicles coming into the site for repair.
- Optimum utilisation of resources within the area of responsibility as set out in targets.
- Deliver exceptional customer service.
- Awareness and compliance with Health and Safety requirements in the workshop.
- Responsibility for personal protective equipment worn by staff in areas of responsibility.
- Notification of potential Health and Safety risks to affected individuals.
- Monitor and control workshop output and efficiencies.
- Provide verbal explanations of repair procedures to both workshop teams and customers (accommodating variable levels of understanding).
- Implement the use of workshop equipment when allocating tasks.
- Ability to value a vehicle at market value to determine repairable economics of a damaged vehicle.
- Adhere to material wastage targets.
- Ensure no customer vehicle or contents are damaged or lost while under repair.
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Requirements
- An understanding of the repair industry, vehicle legislation and trade practices.
- Knowledge of all aspects of Health and Safety, including understanding of the provisions of E.P.A. and Risk Assessment.
- Proficiency in computer systems.
- Leadership and coaching attributes.
- Knowledge of the repair process.
- Vehicle construction knowledge.
- The ability to work under pressure.
What We Offer
Compensation and Benefits
- Competitive salary (DOE)
- Quarterly bonus scheme (up to £700 per quarter)
- Supportive and professional working environment
Career Growth
- Opportunity to grow within a dynamic and ambitious company
- Career development and progression opportunities
What You Can Expect From Us
At Activate Group, we give everyone the tools and support needed to thrive:
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We are an innovative business that continuously improves systems, processes, and ways of working, ensuring our teams can perform their roles effectively.
Every role at Activate is aligned to our wider business vision and purpose: ‘Make someone’s bad day better’.
- You’ll recognise how your work contributes to customer and partner outcomes.
- We celebrate success, recognise achievements, and foster team spirit through events and celebrations.
- Regular feedback and career planning support your ongoing development.
Whether you’re based in a contact centre, AAR site, or working remotely, you’ll be part of a supportive culture that encourages success.
About Activate Group
Activate Group is a fast-growing business with 1,000+ team members across the UK.
We partner with:
- The UK’s largest fleets and insurance companies
- Force repair recovery from Halifax, Peterborough, and Huddersfield contact centres
- Activate Accident Repair (AAR) body shops and trusted independent repair partners
- Major UK vehicle manufacturers
- Fleets, repair centres, and dealerships (for innovative management and technology solutions)
Our Purpose & Values
Purpose: Make someone’s bad day better.
Values guide our interactions:
- Make it happen – Be accountable. Take initiative, work quickly, and deliver excellence.
- Strive for better – Challenge norms and implement incremental improvements.
- Win together – Work as a team. Learn together. Show mutual respect.
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