Sandicliffe Maxus
Workshop Controller / Service Advisor
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Details
Appointment Type
Permanent
Full Time/Part Time
Full time
Job Category
Service
Location
Nottingham
Salary Min
£30,845.13
Closing Date
30/09/2026
Ref No
10139
Workshop Controller / Service Advisor
Workshop Controller / Service Advisor – Mazda
Location: Sandicliffe Dealership, Nottingham
Brand: Mazda
Contract: Full-time
About The Role
We are looking for a Workshop Controller / Service Advisor to join our Mazda team at Sandicliffe Nottingham. This is a customer-facing and operational role that plays a key part in ensuring the smooth running of the workshop while delivering a professional, transparent service experience for our customers.
You will act as the link between customers, technicians, and the wider service team, balancing workshop efficiency with high standards of customer care.
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Key Responsibilities
- Plan and control daily workshop activity to maximise efficiency and productivity
- Liaise closely with technicians to monitor job progress and resolve issues
- Welcome customers, manage service bookings, and explain work required clearly
- Provide regular updates to customers throughout the service process
- Prepare estimates, authorise work, and ensure accurate invoicing
- Ensure all work is completed in line with Mazda and Sandicliffe standards
- Maintain compliance with health & safety and manufacturer requirements
About You
- Experience in a service advisor, workshop controller, or similar aftersales role
- Strong organisational and communication skills
- Customer-focused with a calm, professional approach
- Confident prioritising workload in a fast-paced environment
- Able to work collaboratively with a diverse team
- Knowledge of Mazda systems or processes would be advantageous, but not essential
- Full UK driving licence
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What We Offer
- Competitive salary with performance-related bonus
- Manufacturer and in-house training
- Career development opportunities within Sandicliffe
- Employee benefits including staff discounts
- A supportive, inclusive, and team-focused working environment
Our Commitment to Inclusion
Sandicliffe is proud to be an equal opportunities employer. We are committed to creating a workplace where everyone feels valued and supported. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments at any stage of the recruitment process.
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