SMT GB
Workshop Coordinator - Duxford
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Workshop Coordinator
Location: Duxford, Cambridgeshire
Hours: Full Time, Permanent
About The Role
SMT GB is looking for a proactive and organised Workshop Coordinator to support the efficient day-to-day operation of our workshop function.
Working closely with the Service Delivery Manager and engineering teams, you will ensure jobs are managed effectively from creation through to invoicing, resources are scheduled efficiently, and customers receive a best-in-class service experience.
This is a fast-paced role requiring excellent communication, strong administrative skills, and the ability to coordinate multiple priorities whilst maintaining high standards of compliance, customer service, and operational performance.
Key Responsibilities
- Coordinate labour, materials, and resources to ensure the efficient completion of workshop jobs.
- Schedule engineer resources and monitor workshop utilisation and efficiency.
- Manage cases from creation through to completion and invoicing, ensuring costs are accurate and fully justified.
- Maintain regular communication with customers, providing updates and ensuring a high level of customer satisfaction.
- Monitor job performance, response times, invoicing, and closure targets.
- Ensure purchase order processes are followed and job costs are controlled effectively.
- Support compliance activities, including SHEQ requirements, incident reporting, risk assessments, and safe systems of work.
- Support engineer development activities, and training compliance.
- Escalate technical, operational, or customer-related issues where appropriate to ensure timely resolution.
About You
You will be a highly organised coordinator who thrives in a busy service environment and enjoys building strong relationships with both customers and engineers. With excellent attention to detail and a proactive approach, you'll be comfortable managing multiple priorities, ensuring jobs progress efficiently and delivering a high standard of customer service.
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Essential Skills & Experience
- Previous experience in a workshop, service, maintenance, engineering support or coordination role.
- Experience scheduling resources, coordinating workloads or managing service jobs from start to finish.
- Strong administration skills with excellent attention to detail.
- Experience raising, updating and closing jobs, work orders or service cases.
- Customer-focused with the ability to communicate confidently with internal and external stakeholders.
- Good commercial awareness and an understanding of labour, parts and job costing principles.
- Strong IT skills, including experience using business systems and Microsoft Office applications.
- Ability to prioritise workload, solve problems and work effectively under pressure.
- Commitment to working safely and adhering to company processes and procedures.
Desirable
- Experience within the construction equipment, plant, agricultural, truck, automotive or heavy engineering sectors.
- Understanding of service invoicing, warranty processes and purchase order controls.
- Experience working with engineer scheduling, utilisation and efficiency metrics.
- Knowledge of SHEQ requirements and safe working practices.
- Exposure to customer service or aftersales operations within a technical environment.
What We Offer
At SMT GB, we invest in our people and provide a competitive benefits package designed to support your wellbeing, development, and work-life balance. Alongside a competitive salary, you'll have access to a company pension scheme, life assurance, healthcare cash plan, employee assistance programme, training and development opportunities, and a range of employee discounts and benefits. We also offer a Cycle to Work scheme and employee referral programme.
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Closing Date
Applications will be reviewed as they are received, and we reserve the right to close the vacancy early should a suitable candidate be identified.
Our values
Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.
SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly.
Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details.
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