Repairs and Technical Diagnostics

• Diagnose and repair hardware faults where appropriate.
• Troubleshoot issues relating to desktops, laptops, peripherals, and other supported equipment.
• Escalate complex technical issues to the Workshop Supervisor when required.
• Record repair activities, findings, and resolutions accurately.
• Assist in identifying recurring issues and recommend improvements where appropriate.

Stock and Asset Management

• Assist with receiving, checking, and recording deliveries from suppliers.
• Support stock management activities, including inventory checks and stock organisation.
• Ensure assets are recorded accurately and tracked through the build and deployment process.
• Report stock shortages, damaged items, or discrepancies to the Workshop Supervisor.
• Assist with stock audits and inventory management tasks as required.

Quality and Compliance

• Follow all workshop procedures, build standards, and quality assurance processes.
• Maintain accurate documentation relating to builds, repairs, and equipment movements.
• Ensure all work complies with company policies, security requirements, and quality standards.
• Support compliance with ISO, Quality Management System (QMS), and operational procedures where applicable.
• Take responsibility for maintaining high standards of workmanship and attention to detail.

Service Delivery and Collaboration

• Work closely with Workshop colleagues, Service Desk teams, Project Engineers, and Procurement staff.
• Support project delivery by preparing equipment in line with project schedules and requirements.
• Communicate progress, issues, and delays to the Workshop Supervisor in a timely manner.

Required Skills & Experience

Essential

• Experience working with computer hardware, device configuration, repairs, or technical support activities.
• Good understanding of PC, laptop, server, and peripheral hardware.
• Ability to build, configure, and test IT equipment accurately.
• Strong attention to detail and commitment to quality.
• Good organisational and time management skills.
• Ability to manage multiple tasks and prioritise workload effectively.
• Strong problem-solving and troubleshooting skills.
• Good written and verbal communication skills.
• Comfortable following documented processes and procedures.
• Ability to work both independently and as part of a team.

Desirable

• Experience working within an MSP, IT services, workshop, or technical support environment.
• Familiarity with Microsoft operating systems, Microsoft 365, and business applications.
• Experience with hardware imaging, device staging, and deployment preparation.
• Knowledge of asset management and stock control processes.

What We Offer

• A dynamic and supportive working environment.
• Opportunities for career progression within the company.
• Ongoing training and professional development.
• Competitive salary

Key Points

• Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
• Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.