Phoenix Group
Workspace Lead
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Workspace Lead (England)
We’re looking for a Workspace Lead (England) to join our Property & Workspace function. If you’re someone who enjoys managing operational delivery, working across multiple sites and creating safe, compliant and effective working environments that support colleagues to do their best work, Standard Life could be the place for you.
In this role, you’ll lead day-to-day workspace operations across the England property portfolio, managing facilities services, building operations, supplier performance and local service delivery. You’ll help ensure our workspaces operate safely, efficiently and consistently, while supporting colleague experience, business continuity and operational resilience across the region.
If you bring strong facilities management experience, supplier oversight, operational judgement and a delivery-focused approach, we’d love to hear from you.
Job Type: Permanent
Location: London – office based 5 days/week. Regular travel across the England estate is required. You’ll be expected to spend time on site to provide visible leadership, oversee site performance, engage with local stakeholders and maintain consistent operational standards.
Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here. https://www.standardlifeplc.com/careers/flexible-working
Closing Date: 12/08/2026
Salary and benefits: Salary range £60,000 to £75,000 dependant on experience plus an indicative bonus range of 16-32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, career breaks, 3 volunteering days and much more.
Who are we?
We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.
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The role
As Workspace Lead (England), you’ll be responsible for the operational delivery, performance and continuous improvement of workspace environments across the England property portfolio.
Operating within the Property & Workspace function and reporting to the Head of Workspace Operations, you’ll provide regional leadership of site operations, ensuring facilities management services, building operations and workspace support functions are delivered safely, efficiently and in line with organisational standards, the Target Operating Model and central governance frameworks.
You’ll manage service partners and local operational delivery across the region, ensuring workspaces support colleague experience, business continuity and day-to-day operational effectiveness. Acting as the primary regional point of contact for operational matters, you’ll work closely with stakeholders, service providers and central support teams to resolve issues, manage risks and maintain safe, compliant and efficient workplace environments.
Key responsibilities include:
- Leading operational delivery of workspace and facilities services across the England portfolio, ensuring services are safe, compliant, effective and aligned to agreed standards
- Supporting business continuity planning and coordinating local responses to facilities-related incidents, building disruption or emergency events
- Managing day-to-day relationships with FM suppliers, contractors and service partners, monitoring performance against agreed service levels, KPIs, contractual obligations and organisational standards
- Acting as a key point of contact for workspace operations across the region, building strong relationships with site leads, business stakeholders and local leadership teams
- Monitoring and reporting on regional operational performance, including service quality, supplier performance, compliance, incidents, risks, workspace standards and improvement actions
- Supporting workspace projects, moves, refurbishments and operational change activity, ensuring operational readiness and smooth transition into business-as-usual delivery
Regular travel across the England estate will be required as part of this role.
What are we looking for?
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We focus on essential capabilities and encourage applications from candidates whose experience may look different, but who bring strong facilities management judgement, supplier oversight and practical operational delivery experience.
You’ll have:
- Experience managing facilities or workspace operations within structured, corporate multi-site environment
- Experience overseeing service delivery, supplier performance, maintenance programmes and operational standards
- Strong understanding of facilities management operations, statutory compliance and UK workplace safety requirements
- Experience in commercial governance, cost control, financial assurance or performance roles
- Experience supporting operational risk management, incident response, business continuity or resilience activity
- Proven stakeholder management and engagement skills across multiple locations and business areas
- The ability to use operational data, reporting and performance insight to support decision-making and continuous improvement
- Experience supporting projects, moves, refurbishments or workspace change activity
The following are desirable:
- Experience working within regulated industries
- Experience managing outsourced facilities management contracts
- Experience supporting workspace transformation, estate optimisation or operational improvement initiatives
- Relevant professional membership or qualifications, such as IWFM, RICS, IOSH or NEBOSH
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in, so apply early to avoid missing out.
Find out more about working at Standard Life
- Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates https://standardlifeplc.pagetiger.com/guideforcandidates/guideforcandidates
- Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us http://www.standardlifeplc.com/careers/talk-to-us
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