Surrey County Council
WorkWell Programme Support Officer
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Role Overview
This role offers a starting salary of £34,660 per annum, based on a 36-hour working week. This is a fixed-term contract/secondment opportunity until March 31st, 2029.
We are seeking a proactive and highly organized WorkWell Programme Support Officer to play a key role in delivering a programme that helps people across Surrey and Sussex overcome health-related barriers to employment, creating lasting positive outcomes for individuals, communities, and the wider health and care system.
Location and Work Arrangement
The contractual base for this role is Woodhatch Place, Reigate. The role is hybrid, with at least one day a week at Woodhatch Place (usually Tuesdays), alongside regular travel across the Surrey & Sussex geography to attend meetings, workshops, and events.
Our Offer to You
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- A generous local government salary-related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption, and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents.
About The Team
Surrey County Council has been appointed as the Lead Accountable Body for the delivery of the national WorkWell programme across the Surrey & Sussex Integrated Care Board (ICB) geography. WorkWell is a major Department for Work and Pensions (DWP) funded programme designed to support individuals experiencing health-related barriers to work, helping people remain in employment or return to work through integrated work, health, and skills support.
About The Role
As a Programme Support Officer, you will play a key role in supporting the delivery of WorkWell across Surrey and Sussex on behalf of the Surrey & Sussex ICB, with Surrey County Council acting as the Lead Accountable Body. Working across NHS, local government, and wider partner organizations, you will support the reporting, monitoring, and governance of the programme, helping to ensure it is delivered on time, within budget, and to agreed quality standards across Surrey, East Sussex, West Sussex, and Brighton & Hove.
Reporting to the WorkWell Strategic Programme Manager, you will support programme governance and performance management activities, including coordinating reporting requirements for the Department for Work and Pensions (DWP), the ICB, and other senior stakeholders. You will provide secretariat support to programme boards and meetings, prepare reports and programme documentation, assist with financial processes and grant claims, and work closely with delivery partners to ensure services are aligned to the wider Surrey & Sussex WorkWell framework. You will also support the onboarding of new staff and contribute to stakeholder engagement activities, events, and meetings across the partnership.
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A key aspect of the role will be maintaining accurate programme data and supporting compliance with contractual and reporting requirements. You will become an expert user of the programme's Customer Relationship Management (CRM) system, ensuring participant records are maintained to a high standard and supporting the Reporting and Quality Assurance Officer with management information reporting, governance processes, and continuous improvement activity. You will help ensure compliance with DWP grant conditions, reporting requirements, and audit expectations while promoting effective and consistent ways of working across the programme.
Success in this role will contribute to the delivery of a high-quality, compliant, and financially robust WorkWell programme, supported by strong governance, effective partnership working, and robust reporting arrangements. Ultimately, you will help ensure the programme delivers positive employment outcomes for residents, supports people to remain in or return to work, and contributes to reducing health-related inequalities across Surrey and Sussex.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviors:
- Experience of using CRM systems and/or people-centered databases
- Experience of working with colleagues to secure information
- Experience analyzing and presenting data to inform decision making
- Experience with general administration tasks
- Experience supporting finance processes
- Experience of providing secretariat support to programme boards
How To Apply
To apply, please submit your CV and outline your experience and suitability for the role by responding to the following questions (no more than 400 words for each):
- Outline your experience of using CRM systems to capture information, manage reporting, and maintain accurate records. In your response, describe how you ensure data is kept accurate, secure, and up to date.
- Outline your experience of providing administrative support within employment support programmes (or similar services). In your response, include examples of tasks such as producing reports, preparing programme documentation, supporting with audit preparation, monitoring compliance, providing financial administrative support (including basic bookkeeping), and managing diaries.
- Outline your experience of supporting employment support or health programmes (or similar services), and the role you have played within these. In your response, include examples of your responsibilities and how you contributed to the delivery and outcomes of the programme.
- Outline your experience of providing high-quality customer service within employment support or health programmes (or similar services). In your response, include examples of how you built positive relationships with stakeholders, and how you ensured a responsive and professional service.
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Application Deadline
The job advert closes at 23:59 on 19/08/2026 with interviews planned to follow.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills, or any barriers to employment.
For an informal discussion, please contact Robert Gibson via email.
Local Government Reorganisation
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council.
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria, as displayed on the advert, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need. We value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
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