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Crisis Skylight London Case Manager Roles
Location: Based onsite at Crisis Skylight London, E1, however during the operation of Crisis at Christmas (end of December to mid-January) the role will be undertaken across our Crisis at Christmas hotels all over London.
Hours: Full time, 35 hours per week. You will need to be available to work over the Christmas period and on Bank Holidays from 21 December 2026 to 12 January 2027, with time of in lieu given in accordance with Crisis’ TOIL policy.
Contract: Fixed term contract until 31 March 2027
About The Role
This is an exciting time to join the Christmas Case Management Team at Crisis. This Christmas we’re determined to make our biggest impact yet and so we’re investing in the team who work across the Crisis at Christmas services in London and through an outreach-based approach thereafter. We are therefore looking to recruit five brand new case managers to support even more of our guests this year.
The role of a case manager within the Christmas Case Management Team is a varied and fulfilling role. Through collaboration with internal and external partners and advocating where necessary, you will support guests to achieve their outcomes and move away from homelessness. You will record and monitor the progress of service users, ensuring the data is accurate. You will receive regular supervision, reflective practice, and access to learning and development opportunities. Finally, you will be joining a highly experienced, motivated and supportive team seeking to improve the quality of life of people experiencing homelessness in London.
About You
We are looking for an experienced, skilled and driven people to join the team as Case Managers. Working in a fast-paced environment, you will establish open and trusting relationships with people who are/have been living on the streets or in temporary accommodation, offering high-quality information, advice and support and working in a psychologically informed way.
Many of our guests are distressed by their situation and, and the role would suit people who are both compassionate and resilient. You’ll be able to draw on your experience of coaching and providing information, advice and guidance to provide flexible, person-centred support to people who are homeless, assisting them to access accommodation and relevant services. It’s vital therefore that you have a solid knowledge and understanding of the issues affecting people experiencing homelessness including a good understanding of homelessness legislation and benefits entitlement.
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Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
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When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 18 October 2026 23:55
Interview process: Competency, situational and values-based interview
Interview dates and location: Tuesday 27, Wednesday 28, Thursday 29 October at Crisis Skylight London, 50-52 Commercial St, E1 6LT
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help.
For more information about our work please visit https://www.crisis.org.uk/about-us/
To See Our Work In Action Please Visit youtube.com/user/crisishomelessness
www.facebook.com/crisis.homeless
Registered Charity Numbers: E&W1082947, SC040094
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