East Kent College
Yarrow Casual Food & Beverage Team Member
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About The Role
At the Yarrow Hotel our ambition is to become the world's best-managed hospitality company, delivering the best guest-centered experience in the industry. Our Radical Hosting service and clear training ethos underpins everything we do and gives us a unique position in the industry. We aim to lead not only in guest satisfaction, but also in employee engagement and believe in a ‘never worry alone’ culture and three simple words that define the way we work, passion, integrity & honour.
If the above aim is something you want to be involved with, we are seeking to appoint a Food & Beverage Team Member to join us at the Yarrow Hotel. As a Food & Beverage Team Member you will be responsible for Guest satisfaction within all F&B service areas within The Yarrow.
In the role of you will also conduct friendly and efficient seating to a table / delivery of room service / arrival to a meeting room and to ensure the restaurant is clean and fully prepared for services, checking table layouts, sideboards, buffets you will also work within the events side of the food and business operation be that, Weddings, Conferences or general events so this role is both fun and varied.
About You
Each team member is expected to act as an Ambassador for The Yarrow delivering individualised and personalized services for business and leisure travellers. Your task is to provide a personal, confident, conversational, direct and affirming service to make guests feel refreshed and recharged and want to return. You will have complete knowledge of your hotel and local area to ensure that our guests get the most out of their stay.
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The successful candidate will be able to display excellent customer service skills and will be highly guest-focused with a passion for great service and a drive for guest satisfaction.
The ideal candidate will have Industry awareness eg relevant compliance within the industry / legal standards etc and good organisational skills in order to provide an effective and efficient service.
About Us
Outstanding Ofsted Provider
East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.
Commitment to Safeguarding
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.
As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.
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It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.
If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.
Commitment to Equality, Diversity and Inclusion
East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.
We are proud to hold the Positive About Disability Award and are a Disability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.
Similarly, we have a commitment to Care Leavers (Care Covenant Pledge) and to current or previous Armed Forces personnel (Armed Forces Covenant Pledge) with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.
We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.
We do not engage with agencies for permanent staff and have an in-house recruitment team.
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