We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years’, and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives.

Requirements

• Strong attention to detail for reviewing client documentation, ensuring comprehensive and accurate information to support the quoting process
• Ability to build and maintain strong relationships with internal stakeholders, clients, and external contacts to ensure we meet expectations and compliance standards
• Willingness to learn, as every day will be different
• Ability to process data promptly and accurately on relevant systems to support and improve client service, internal process execution, and facilitate informed analysis

Responsibilities

• Reviewing client documentation for accuracy and completeness
• Building and maintaining strong relationships with stakeholders, clients, and external contacts
• Assisting Commercial Account Executives in achieving high levels of renewal retention
• Exceeding customer expectations and meeting FCA requirements
• Processing data promptly and accurately on relevant systems

Benefits

• 22 days holiday (plus bank holidays), increasing through length of service
• Life Assurance up to 4x salary
• Income protection (up to 5 years)
• Contributory pension scheme (5% employer, 5% employee)
• Healthcare Cashplan
• Discounts on gym membership
• Salary sacrifice schemes (Travel Insurance, Cycle to Work, Car leasing, Technology purchase)
• Discounted Howden insurance policies
• Hundreds of high-street retailer discounts
• Reasonable adjustments available (e.g., software, IT, office setups, flexible hours*, hybrid working*)

About Howden

Howden is a global insurance group with employee ownership at its heart. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

Our culture is what sets us apart. We value diversity and are looking for individuals who share our values: bravery to try something new, supporting each other, and a determination to make a positive difference.

With a no limits approach, we can rise to any challenge. We use insurance as a tool to build resilience for individuals, businesses, and communities, making a difference and speeding positive change in the world.

Application Process

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.