Early applicant
Hybrid
Full-time
Shaping and delivering commercial strategies that deepen customer engagement. Use insights to identify opportunities and risks that impact customer experience and satisfaction. Lead contributions to forums such as trading, customer outcomes and business review. Leading targeted Balance Transfer and Money Transfer campaigns designed to meet customer needs and improve financial wellbeing. Deliver personalised, data-driven campaigns that optimise targeting and pricing to drive loyalty, and long-term...
Skills
Credit card product strategy
Commercial strategy
Customer engagement
Campaign management
Data analysis
Financial metrics
P&L management
Cross-functional collaboration
Commercial Customer Engagement Manager
Virgin Money
Chester
Early applicant
Hybrid
Full-time
Shaping and delivering commercial strategies that deepen customer engagement. Use insights to identify opportunities and risks that impact customer experience and satisfaction. Lead contributions to forums such as trading, customer outcomes and business review. Leading targeted Balance Transfer and Money Transfer campaigns designed to meet customer needs and improve financial wellbeing. Deliver personalised, data-driven campaigns that optimise targeting and pricing to drive loyalty, and long-term...
Skills
Credit card product strategy
Commercial strategy
Customer engagement
Campaign management
Data analysis
Financial metrics
P&L management
Cross-functional collaboration