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Early applicant
£19.88/hr
Hybrid
Part-time
We’re looking for a compassionate and resilient Operational Support Officer to join our evening team, supporting subjects and partner agencies with sensitive and often urgent cases.
Requirements
- Excellent communication and listening skills, with a calm and empathetic approach.
- Experience working in a customer-facing or contact centre environment.
- Confidence handling difficult or sensitive conversations.
- Ability to multitask and remain professional under pressure.
- IT literacy and...
Skills
Communication skills
Listening skills
IT literacy
Attention to detail
Customer service
Empathy
Problem solving
Time management
Data entry
Call handling
Customer Contact Officer
Serco
Warrington
Early applicant
£19.88/hr
Hybrid
Part-time
We’re looking for a compassionate and resilient Operational Support Officer to join our evening team, supporting subjects and partner agencies with sensitive and often urgent cases.
Requirements
- Excellent communication and listening skills, with a calm and empathetic approach.
- Experience working in a customer-facing or contact centre environment.
- Confidence handling difficult or sensitive conversations.
- Ability to multitask and remain professional under pressure.
- IT literacy and...
Skills
Communication skills
Listening skills
IT literacy
Attention to detail
Customer service
Empathy
Problem solving
Time management
Data entry
Call handling