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Early applicant
$35.76/hr
Hybrid
Freelance
As a Customer Contact Officer, you will play a key role in delivering exceptional service by:
- Responding to inbound calls, offering clear and accurate information to assist customers
- Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details
- Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service.
- Keeping detailed and accurate records of customer...
Skills
Attention to detail
Communication skills
Teamwork
Customer service
Information systems
Problem solving
SE
Customer Contact Officer
Serco
Varsity Lakes
Early applicant
$35.76/hr
Hybrid
Freelance
As a Customer Contact Officer, you will play a key role in delivering exceptional service by:
- Responding to inbound calls, offering clear and accurate information to assist customers
- Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details
- Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service.
- Keeping detailed and accurate records of customer...
Skills
Attention to detail
Communication skills
Teamwork
Customer service
Information systems
Problem solving