You are the "front line" of our IT department. In this role, you’ll balance a fast-paced queue of phone and portal tickets, ensuring every user receives a prompt and professional response.

Requirements

• Customer-First Mindset: You are comfortable picking up the phone and can turn a frustrated user into a happy one through clear communication and empathy
• Logical Thinker: When a problem arises, you follow a logical process to identify the root cause and find a fix
• Prioritisation Skills: You can manage a busy ticket queue, knowing when to escalate a critical issue and how to keep lower-priority tasks moving
• A Team Player Attitude: You’re happy to document your fixes so the rest of the team can learn from them, and you aren’t afraid to ask for help when you hit a wall

Responsibilities

• Proactive Triage: Identifying and prioritizing issues to keep the business moving
• Technical Troubleshooting: Providing hands-on support for desktop and laptop hardware
• Remote Resolution: Jumping onto machines virtually to diagnose and rectify software or connectivity issues in real-time
• Access Management: Handling essential admin tasks like password resets and account permissions

Benefits

• Development opportunities
• 34 days per annum or the equivalent in hours (inclusive of bank holidays)
• Guaranteed Christmas holidays
• Health care cash plan – support with Dental, Optical, Prescription costs and many more!
• Family leave policies (Maternity, Paternity, and Adoption) available from your very first day of employment
• 5% employer matched pension scheme
• Cycle to work scheme
• Employee discount on Marshalls and Marley products
• Retailer discounts
• Marshalls Wellbeing Centre – move, money & mind
• Share purchase scheme
• Life assurance

Application Process

This advert will expire on Wednesday 18th March No Agencies, thank you!

About Marshalls

Marshalls plc is the UK’s leading hard landscaping, building and roofing products supplier and has supplied some of the most prestigious landmarks in the UK since the 1890s. We’ve held a Superbrand status since 2010, and we’re a FTSE 250! Every step we take and every product we make, is geared towards making the world around us a better place to live.

Our dedicated IT team proudly deliver a personal service to over 1500 IT users. They’re busy implementing cutting-edge cloud-based technology, ensuring technological evolution, compliance, security and excellent customer service are consistently met.

Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products.

Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions.

Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates.

Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.

Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website: www.marshalls.co.uk

Equal Opportunities

Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day.

We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve.

Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!