Keywords Studios has been present on the gaming market for 25 years now and we are not stopping there! Right now, we are the leading provider of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization and finally - Player Support. As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career. You will also be guided by our Leadership Principles, which define what success looks like at Keywords and how we can achieve it together. These principles are:

• Power of Partnership: We work as one team with our clients and support them with passion and purpose.
• One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
• Raise the Game: We innovate and improve to help our clients and the industry succeed.
• Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
• Trust Through Transparency: We communicate and act with honesty, integrity and accountability.

Requirements

• Excellent Korean language skills, especially in writing. You can communicate fluently and confidently in Korean at a C1-C2 level.
• Proficient in English and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration.
• Familiar with either MS Office or Google Suite apps and can use them effectively.
• Ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability.
• Interest in video game
• Previous experience in Customer Service (optional, training provided)
• Passionate about video games (optional)

Responsibilities

• Provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
• Use investigative skills and work with our ticketing system to help players with their game-related issues.
• Respond to player inquiries through email and chat.
• Collaborate closely with internal teams to assist with project-related requests and provide feedback to their development team.

Benefits

• 4 National Insurances
• Group Health Insurance
• Retirement Pension
• Annual leave
• Paid Sick Leave
• Paid Marriage Leave
• Annual Health Check-ups
• Seasonal Gift Bonus
• Employee Assistance Program

Application Process

• Interview via Google Meet with one of our recruiters (remote). For some projects there might be a second interview with a Team Lead or an Operations Manager.
• Online language assessment (Korean and English) to better evaluate your written skills - you’ll receive an invitation email on your inbox.
• Our recruitment process is fully online and remote.

About Keywords Studios

Keywords Studios has been present on the gaming market for 25 years now and we are not stopping there! Right now, we are the leading provider of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization and finally - Player Support. As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career. You will also be guided by our Leadership Principles, which define what success looks like at Keywords and how we can achieve it together.

Privacy Agreement: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice/