'%3e%3cpath%20fill-rule='evenodd'%20clip-rule='evenodd'%20d='M6.51571%2013.3023L9.79848%2019.4985V19.4911H15.6622L11.6387%2012.9597C14.9215%2012.4682%2017.3075%209.87651%2017.9547%206.9199C18.3914%204.92401%2018.0093%202.9579%2016.6291%201.6844C15.1866%200.358772%2012.8629%200.306641%2010.742%200.306641H4.38698L0.191895%2019.4985H5.10436L6.46113%2013.3023H6.51571ZM8.36374%204.61122H10.2351C11.9974%204.61122%2013.3932%205.31127%2012.9799%207.2029C12.551%209.17645%2010.9369%209.95098%209.01093%209.95098H7.1941L8.36374%204.61122Z'%20fill='%2318181B'/%3e%3cpath%20d='M87.8598%2017.726C87.8598%2018.7049%2087.0289%2019.4985%2086.004%2019.4985C84.9791%2019.4985%2084.1482%2018.7049%2084.1482%2017.726C84.1482%2016.7471%2084.9791%2015.9536%2086.004%2015.9536C87.0289%2015.9536%2087.8598%2016.7471%2087.8598%2017.726Z'%20fill='%2318181B'/%3e%3cpath%20fill-rule='evenodd'%20clip-rule='evenodd'%20d='M23.7717%2019.9379C19.1556%2019.9379%2016.364%2016.6983%2017.3309%2012.2895C18.29%207.88061%2022.5007%204.64101%2027.1169%204.64101C31.733%204.64101%2034.5245%207.88061%2033.5577%2012.2895C32.5985%2016.6983%2028.3801%2019.9379%2023.7717%2019.9379ZM26.2357%208.65514C24.146%208.65514%2022.259%2010.3382%2021.8301%2012.282C21.4013%2014.2258%2022.5553%2015.9089%2024.645%2015.9089C26.7348%2015.9089%2028.6218%2014.2258%2029.0507%2012.282C29.4795%2010.3457%2028.3255%208.65514%2026.2357%208.65514Z'%20fill='%2318181B'/%3e%3cpath%20fill-rule='evenodd'%20clip-rule='evenodd'%20d='M45.1916%2017.942L44.8485%2019.4985H49.1293L53.3322%200.3141H48.8252L47.5075%206.33157C46.5484%205.13999%2045.1994%204.61868%2043.4605%204.61868C38.9301%204.61868%2035.2341%208.08915%2034.3218%2012.2671C33.3939%2016.5196%2035.5694%2019.9677%2040.1855%2019.9677C41.9556%2019.9677%2043.8504%2019.4687%2045.137%2017.942H45.1916ZM38.8366%2012.2373C39.2966%2010.1372%2041.2772%208.63281%2043.4527%208.63281C45.6282%208.63281%2046.9226%2010.1595%2046.4626%2012.2373C46.0025%2014.3673%2044.0531%2015.9461%2041.7996%2015.9461C39.5462%2015.9461%2038.3765%2014.3375%2038.8366%2012.2373Z'%20fill='%2318181B'/%3e%3cpath%20fill-rule='evenodd'%20clip-rule='evenodd'%20d='M66.9857%2013.6076H55.6949C55.5935%2015.3205%2056.8645%2016.3334%2058.6268%2016.3334C59.851%2016.3334%2060.7399%2015.8642%2061.66%2014.9854H66.2762C64.3424%2017.8601%2061.2234%2019.9602%2057.8314%2019.9602C53.4336%2019.9602%2050.6031%2016.5344%2051.5232%2012.3341C52.4355%208.15616%2056.693%204.61121%2061.1142%204.61121C65.7303%204.61121%2068.2957%208.14126%2067.3444%2012.4682C67.2587%2012.8554%2067.1495%2013.2204%2066.9857%2013.6076ZM60.3422%208.24552C58.7125%208.24552%2057.0751%209.1541%2056.3811%2010.7106H63.2195C63.2117%209.14665%2061.9719%208.24552%2060.3422%208.24552Z'%20fill='%2318181B'/%3e%3cpath%20fill-rule='evenodd'%20clip-rule='evenodd'%20d='M68.093%2012.2895C67.1261%2016.6983%2069.9176%2019.9379%2074.5338%2019.9379C79.15%2019.9379%2083.3606%2016.6983%2084.3275%2012.2895C85.2944%207.88061%2082.5029%204.64101%2077.8867%204.64101C73.2706%204.64101%2069.0599%207.88061%2068.093%2012.2895ZM72.6%2012.282C73.0289%2010.3382%2074.9159%208.65514%2077.0056%208.65514C79.0954%208.65514%2080.2416%2010.3457%2079.8205%2012.282C79.3917%2014.2258%2077.5047%2015.9089%2075.4149%2015.9089C73.3252%2015.9089%2072.1711%2014.2258%2072.6%2012.282Z'%20fill='%2318181B'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3016_7209'%3e%3crect%20width='88'%20height='20'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Early applicant
£29.23/hr
Hybrid
Full-time
As the Lead Customer Liaison Officer, you will work closely with Strategic Connections, Distribution Policy, and District teams during a period of significant industry reform. You will also collaborate with the Customer Liaison team to protect SPEN’s commercial objectives, meet licence obligations, and maintain high customer standards by developing, reviewing, and improving engagement processes and services.
Requirements
- Strong customer engagement and stakeholder communication skills *...
Skills
Customer engagement
Stakeholder communication
Dispute resolution
Project management
Digital engagement tools
Online resources
Collaboration
Interpersonal skills
Organizational skills
Problem solving
Lead Customer Liaison Officer
ScottishPower
Glasgow
Early applicant
£29.23/hr
Hybrid
Full-time
As the Lead Customer Liaison Officer, you will work closely with Strategic Connections, Distribution Policy, and District teams during a period of significant industry reform. You will also collaborate with the Customer Liaison team to protect SPEN’s commercial objectives, meet licence obligations, and maintain high customer standards by developing, reviewing, and improving engagement processes and services.
Requirements
- Strong customer engagement and stakeholder communication skills *...
Skills
Customer engagement
Stakeholder communication
Dispute resolution
Project management
Digital engagement tools
Online resources
Collaboration
Interpersonal skills
Organizational skills
Problem solving