This role is a chance to help deliver on our ambitions to build and run the digital bank of the future. You’ll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience. It's an opportunity to be at the heart of changing our customers' experiences, and how they bank with us both now and in the future.

Responsibilities

As our Property Sales Unit Manager, you’ll deliver great outcomes for our customers and suppliers, including identifying opportunities and providing your expertise. Working in sprints as part of a self-organising team, you'll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that you'll build an understanding of, and anticipate their needs, and you'll gather early feedback on what will deliver value.

Day-to-day, you’ll be:

• Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly
• Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
• Managing incidents effectively and looking for opportunities to increase resilience within the customer journey
• Making empowered decisions to deliver the best outcomes for our customers and the bank
• Line managing the Secured and Unsecured Litigation and Evictions teams

Requirements

We’re looking for someone with great people management experience who can put the customer at the heart of what they do and deliver great customer value. You’ll have expertise in product proposition and process design, change delivery, and customer experience design and you'll have good knowledge of critical Agile capabilities and ways of working. You'll also have experience of the litigation and conveyancing process in England & Wales, Scotland and Northern Ireland, as well as experience in property asset management, Law and Property Act receivers and repossession management.

We’ll also expect:

• Expert knowledge of commercial management and analytics, customer data analytics, or segment management and design
• Experience of driving and delivering innovative ideas, looking at technological advances that truly benefit our customers
• A proven ability to adapt to quickly changing environments
• A talented communicator who can inspire and engage both customers and colleagues