As a Receptionist you will be responsible for welcoming guests and managing our Seven Rooms reservation system in a fast-paced environment. This is a challenging and very rewarding role, involving interaction with every single guest, helping to ensure that each person who crosses our door has a truly unique experience with us. Often the first point of contact for our guests, you’ll need to have a strong presence and warming character whilst working well under pressure.

Requirements

• A good level of both written and spoken English
• A strong presence and warming character
• A strong communicator
• A team player
• Willingness to learn
• Great initiative
• Passion for people
• Friendly manner

Responsibilities

• Ensuring exceptional levels of service are delivered throughout the whole guest journey, from initial enquiries, through taking bookings, to offering a warm welcome when they enter the restaurant through to a fond farewell and everything in between
• Communicating with guests and prospective guests in a friendly and professional manner via phone, email and in person
• Handling and organising reservations using our online reservation system and ensuring guest requests are met
• Responding to guest feedback via email and social media channels

Benefits

• Christmas Day and New Year’s Day closures
• 50% brand discount on both food and drink
• Free meals during breaks
• Complimentary meal for two to celebrate your work anniversary
• Enhanced maternity and paternity pay
• Employee assistance programme
• A supportive and inclusive leadership team
• Opportunities to develop and progress
• Salary: £12.26 per hour basic wage, plus anticipated tronc of £5.16 per hour

About Fazenda At Fazenda, we are proud to offer an authentic Churrasco Experience, from the Pampas of Southern Brazil to the UK. Offering continuous table-side service of the finest grilled meats, our mission is to elevate rodizio dining to unparalleled heights. A place where provenance, quality and tradition meets modern sophistication, we pride ourselves on excellence in delivery through exceptional service and a highly-knowledgeable team. Southern Wind Group Ltd is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law. Happy to Talk Flexible Working