As Customer Community Acquisition, you lead and manage the full acquisition process for Evaluators in Japan. Your mandate is to design, test, and scale acquisition channels by blending global brand positioning with strong local adaptation across Japanese platforms, digital culture, and community engagement practices. You will combine strategic planning with hands-on execution: building local playbooks, running campaigns, owning key growth metrics. This role operates in a matrix reporting to both the local and global teams.

Requirements

• Bachelor’s degree in business, marketing, communications, or related field (Master’s is a plus).
• 3+ years in growth, recruiting, and community engagement in Japan, with clear examples of owning targets.
• Native-level Japanese and strong business English (written and spoken).
• Hands-on experience in at least two of: University/campus recruiting or Gig/platform or marketplace recruiting
• Experience with influencer/social media campaigns
• Strong analytical skills; comfortable with funnel metrics and campaign reporting.
• Practical experience with CRM and marketing tools (e.g., HubSpot, Zoho, Salesforce), design tools (e.g., Canva), and AI tools (e.g., ChatGPT, Midjourney, Bard).

Responsibilities

• Local Growth Strategy & Planning
• Lead Generation & User Acquisition
• Funnel Management & Optimization
• Data, Reporting & Continuous Improvement
• Communication & Collaboration

About CXG

Founded in 2006, CXG is a global customer experience agency specializing in the premium and luxury industries. We serve over 200 luxury clients with a multicultural team of 250+ professionals. Our mission is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.