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Early applicant
On-site
Full-time
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training....
Skills
Linux systems administration
Windows systems administration
Database administration
MySQL
Oracle
PostgreSQL
MS-SQL
MariaDB
NoSQL technologies
DynamoDB
Redis
MongoDB
Cassandra
ETL tools
Network administration
DNS
TCP/IP
BGP
Load Balancing
IPSEC
SSL-based VPN solutions
Virtualization
Hypervisors
VMware
Xen
Programming languages
C++
Java
C#
.NET
Node.js
PHP
Python
Ruby
Chef
Puppet
DevOps
Git
Perforce
SVN
TFVC
AWS cloud architecture
AWS services
Support Engineer IV
Amazon Fashion & Sports
Arlington
Early applicant
On-site
Full-time
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training....
Skills
Linux systems administration
Windows systems administration
Database administration
MySQL
Oracle
PostgreSQL
MS-SQL
MariaDB
NoSQL technologies
DynamoDB
Redis
MongoDB
Cassandra
ETL tools
Network administration
DNS
TCP/IP
BGP
Load Balancing
IPSEC
SSL-based VPN solutions
Virtualization
Hypervisors
VMware
Xen
Programming languages
C++
Java
C#
.NET
Node.js
PHP
Python
Ruby
Chef
Puppet
DevOps
Git
Perforce
SVN
TFVC
AWS cloud architecture
AWS services