We have an exciting opportunity for a Night Shift Team Manager to join us at our Midlands Super Hub in Crick to help us continue to improve and deliver the best service. You could be part of an experienced, inclusive, and effective team within a busy and secure environment with plenty of development opportunity.

Requirements

• A persuasive leader with drive and a well-developed ability to identify and resolve problems to a high standard through team engagement and building trust.
• Able to work under pressure in an automated environment, reacting to operational issues as they occur through team-working and problem solving with others.
• Knowledge of automated environment and parcel site benefits, Flow Room and Supervisory Control and Data Acquisition (SCADA), mech performance metrics and the role of engineering in effective automation performance.
• Managing diverse teams in a Unionised environment, and the ability to influence and challenge in a positive style.
• Desirably, knowledge or experience of an automated environment.

Responsibilities

• The Team Manager is responsible for daily work plan clearance to achieve performance and budgetary targets through participation, motivation, and cross functional workings and in-flight decision making.
• Create and support the environment in which trust between colleagues both frontline and managerial, underpins our focus to achieve excellence.
• Provide a systematic and organised approach to day-to-day operation clearance.
• Pursue achievement of safety, quality, financial, customer, automation, and employee targets and objectives.
• Responsible for first line HR processes, such as Conduct and Attendance, Engagement, Performance, and more.
• Measurement and display of key metrics for the work area, and the analysis, and continuous improvement of them.
• Managing up to 50 staff in your work area, requiring management of complex systems, and also matrix management of additional staff across the unit.
• Managing the movement of mail on a structured workplan, such as arrivals to dispatches.
• Ensuring quality of service for long distance mail, critical time trailers, and demanding containers, requiring a high level of focus.
• Engage and coordinating a team of people, driving performance, and identifying improvement.
• Supervising manual operations of containers and other systems.

Benefits

• Salary starting at £36,353 plus £906.12 per month shift allowance
• 10% bonus potential
• 25 days annual leave
• Generous pension scheme

Application Process

• If you are interested in applying, please complete your application online and submit your current CV.
• The assessment is designed to enable you to showcase your suitability for management positions within Royal Mail.
• You will take part in a capability-based interview and a short management scenario exercise provided on the day.
• We’ll provide your interview questions in advance, so you can have your best examples ready.

About Royal Mail

At Royal Mail, we’re committed to being the best delivery service in the UK. As the world continues to develop, we develop too; keeping up with the times and providing the best for our colleagues and customers; creating a Royal Mail they can rely on, now and in the future.

As part of our strategy, Royal Mail has created a network of new and exciting automated Parcel Hubs, the largest of its kind in the Royal Mail network being the Midlands Super Hub. These Hubs will be world-class; providing state-of-the-art automation sortation solutions helping us to ensure we continue to excel at providing a great service to all our customers and the communities we deliver to. We are looking for a passionate, motivated, and experienced Team Manager who is looking for a new challenge to join the Hubs leadership team and be part of our future. You will play an instrumental part in the fast-paced environment of the Hub, managing and leading our Hub teams to build trusted relationships and delivering a world class automated operation with the capability to process 40,000 parcels an hour.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Contact

Closing Date: Thursday 5th March 2026. Please note, this advert may close early if the appropriate number of applications has been reached.

Job reference number 334322