The Transformation Lead plays a pivotal role in overseeing the end-to-end transformation programme during a major technology migration. This is a highly collaborative role, operating as part of the UK&I Commercial Transformation team, but working cross-functionally across Commercial, Operations, Product, Technology, BI & Data, Compliance, Trading, Procurement, Finance, HR and more.

Acting as the strategic connector across workstreams, you'll provide cross-programme visibility and ensure alignment to the overarching programme vision, programme objectives and design principles. Given the complexity and scale of the migration, and volume of stakeholders involved, this role is critical in ensuring coherent controlled change utilizing governance and decision-making forums to drive successful change alignment and minimize disruption to BAU.

In this role, you will be partnering with Workstream Leads to support delivery of programme objectives, proactively anticipating and resolving issues and second order effects, managing inter-workstream dependencies, and other duties as required to enable the organization to transition smoothly into new technologies and ways of working. The remit of this role is broad and varied, one day you could be designing and facilitating workshops and the next creating business process flows or writing business cases. No two days are the same, so you'll need to be proactive, curious, solution-orientated and adaptable.

Requirements

• Proven experience in large-scale transformation or migration programmes, including strategic planning, organizational change and transformation governance
• Gambling industry experience (ideally within a tier 1 - 2 operator)
• Demonstrated ability to navigate and influence complex stakeholder environments
• Strong critical thinking skills and the ability to anticipate potential problems, roadblocks and second order effects
• Excellent problem-solving skills and the ability to simplify complexity and drive clarity
• Previous experience with tech migrations (Nice to have)

Responsibilities

• Own the overall transformation programme roadmap and ensure all workstreams remain aligned to strategic objectives and design principles of the migration
• Provide programme-wide oversight, identifying cross-functional impacts, risks, blockers and interdependencies
• Facilitate and drive alignment across technical, business, change and operational teams ensuring controlled change utilising governance and decision-making forums
• Monitor progress (and key metrics that matter), ensuring the programme remains on track and escalations are handled as appropriate
• Working in partnership with PMO & project support, ensure consistent communication of programme objectives, benefits and progress updates
• Support senior decision making through structured analysis, scenarios evaluation and recommendations
• Resolve cross-workstream challenges by coordinating subject matter experts and stakeholders
• Champion all design principles, and in particular Customer First throughout the business, ensuring customers are at the heart of decision making

Benefits

• Competitive salary
• Generous group bonus scheme
• Hybrid working – 2 days in the office
• Private medical insurance
• Pension scheme – matched to 6%
• Ability to buy and sell holiday
• Free subscription to wellbeing app Unmind
• Additional “It’s Your Game” day off to use at either Christmas or New Year
• Entain & Enhance days – 2 paid days off to focus on your professional or personal development
• Share save scheme

About Entain

Entain is home to a global family of more than 30+ well-known brands and over 29,000 people. Our vision is to be the world number one in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment. At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future – for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.