To lead, motivate and develop warehouse team members through performance management to achieve KPI’s for cost, service and people. Welfare, security, health and safety of team members. To deputise for the Shift Manager. To liaise and consult with the Shift Manager on customer service priorities. Resolution of customer service issues in a timely manner. Recruitment and training of warehouse operatives to maintain KPI’s. To control absence and holiday allocations. Disciplinary and grievance investigations, action up to a final written warning. Maintenance of departmental KPI’s. Maintenance of good colleague relationships including trade union representatives. Maintenance of a heightened awareness of the need to protect the Company stock from either theft or damage. Work to and within provided budgetary constraints for warehouse expenditure; exercise plans to reduce stock loss and control of MHE damage.

Requirements

• Management/supervisory experience in a unionised environment
• Experience of customer service environment
• Experienced of dealing with grievances and disciplinary issues
• Excellent PC and organisational skills
• Methodical approach to figures and reporting
• Broad understanding of warehouse and transport processes
• Good working knowledge of warehouse management systems
• Understanding of people planning and scheduling processes
• Extensive knowledge

Responsibilities

• To lead, motivate and develop warehouse team members through performance management to achieve KPI’s for cost, service and people
• Welfare, security, health and safety of team members
• To deputise for the Shift Manager
• To liaise and consult with the Shift Manager on customer service priorities
• Resolution of customer service issues in a timely manner
• Recruitment and training of warehouse operatives to maintain KPI’s
• To control absence and holiday allocations
• Disciplinary and grievance investigations, action up to a final written warning
• Maintenance of departmental KPI’s
• Maintenance of good colleague relationships including trade union representatives
• Maintenance of a heightened awareness of the need to protect the Company stock from either theft or damage
• Work to and within provided budgetary constraints for warehouse expenditure; exercise plans to reduce stock loss and control of MHE damage

Benefits

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About Booker

Application Process

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