Welsh Ambulance Services University NHS Trust
111 Call Handler
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NHS 111 Wales, Call Handler, Cwmbran
Job Details
Permanent - full time - 37.5 hours per week / part time - shift work
Location: NHS 111 Wales, Vantage Point House, Cwmbran, Gwent NP44 7HF.
Salary: £26,813 - £27,890 per annum pro rata plus shift enhancements for unsociable hours.
Contracted hours available:
- Full time: 37.5
- Part time: 30 / 22.5 / 18 / 15 all on a fixed rota. Rota’s attached.
Please specify in your application how many hours and which rota you would like to apply for.
About the Role
Are you looking for a rewarding role where no two calls are the same? Do you have the right attitude and skills to help us deliver our Mission of Right Care, Right Place, Right Time?
You will be answering calls from the public for the NHS 111 Wales Service (part of the Welsh Ambulance Service NHS Trust).
Key Requirements
- Ability to remain calm and assertive in challenging situations
- Active listening, considered decision-making, and quick, confident response capabilities
- Demonstrated experience working as part of a team, ideally with a call centre background
- Excellent communication skills
- Excellent computer and keyboard skills
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Additional Information
- Ability to treat our patients with dignity, empathy, and respect
- Training will be provided and paid on a full-time basis (daytime hours for 5 weeks) and you must be able to commit to this and complete the training
- Ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply
- Welsh Language level 1 skills are desirable for this role
- You must be aged 18 or over to start in this role
- Sponsorship cannot be offered for this post
About Us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities, and disability groups.
Get help with your application
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Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Contact Information
For further details / informal visits contact:
- Name: Alannah Lyall
- Job title: Call Handler Coordinator
- Email address: alannah.lyall@wales.nhs.uk
- Telephone number: 01633 626303
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