Primary Goal
1st Line IT Service Desk Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
1st Line IT Service Desk Analyst – Join Our Trust IT Team
Are you passionate about technology and enjoy helping people solve problems?
We’re looking for an enthusiastic and customer-focused 1st Line IT Service Desk Analyst to join our central IT team, supporting schools across our Multi-Academy Trust.
This is an excellent opportunity to develop your IT career in a varied, supportive environment where you’ll gain hands-on experience across Microsoft 365, networking, cloud technologies, user support, and IT projects.
What You’ll Do
As the first point of contact for IT support, you’ll:
- Provide friendly, professional 1st line IT support via phone, email, and remote assistance.
- Log, manage, and resolve support requests through our IT Service Desk.
- Troubleshoot hardware, software, and Microsoft 365 issues using our knowledge base.
- Create user accounts, reset passwords, and administer Teams and email services.
- Escalate more complex issues to our 2nd Line team when required.
- Help maintain accurate IT documentation and support Trust-wide IT projects.
- Occasionally visit schools across the Trust to provide on-site support.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
You’ll need:
✅ A passion for IT and delivering excellent customer service. ✅ Good knowledge of Windows PCs and Microsoft technologies. ✅ An understanding of networking fundamentals. ✅ Strong communication and problem-solving skills. ✅ A proactive, organised, and flexible approach to work.
Desirable: 🔹 Experience working in an IT support environment. 🔹 Knowledge of Microsoft 365 and cloud services. 🔹 Experience working in a school or education setting. 🔹 A full UK driving licence.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Us?
- Develop your technical skills across a wide range of technologies.
- Be part of a collaborative and supportive central IT team.
- Gain experience supporting multiple schools and large-scale IT projects.
- Make a meaningful impact by helping staff and students stay connected and productive.
The Trust is committed to safeguarding and promoting the welfare of children and young people. The successful applicant will undergo an Enhanced DBS check and all relevant pre-employment checks.
Salary and Hours
- Post Title: 1st Line IT Service Desk Analyst
- Responsible to: IT Manager
- Grade: Grade 5/6 – £25,191 – £26,409 (tbc)
- Hours: 37 hours per week, 52 weeks per year
- Location: Market Harborough
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills