Outcomes First Group
1st Line IT Service Desk Engineer
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In 2025, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running.
Job Title: 1st Line IT Service Desk Engineer
Location: Bolton (office-based with some travel required)
Hours: 37.5 hours per week | Monday–Friday
Salary: £25,837.50 per annum
Contract: Permanent
UK applicants only | No sponsorship
About us:
Outcomes First Group is the largest independent provider of high-quality special needs education and care in the UK. We deliver research-led, personalised education that helps every child thrive.
Our vision is to empower every child with a world-class education that nurtures potential and inspires lifelong learning. Our mission is to unlock that potential through personalised learning and opportunity, and our promise is simple: we listen, work together, and hold each other accountable to make the remarkable happen.
About the Role:
This is an entry-level IT role within a busy Service Desk team, providing 1st line support across the organisation. You’ll be the first point of contact for IT queries, supporting users across offices and schools, both remotely and occasionally on-site.
What You’ll Be Doing:
- Responding to and resolving incidents and service requests
- Acting as the first point of contact for IT-related issues
- Escalating complex issues to 2nd line support when required
- Supporting users with hardware, software and basic network issues
- Configuring user accounts, devices and applications
- Logging and documenting incidents accurately
- Supporting printers, connectivity and remote site hardware
- Contributing to the knowledge base and improving processes
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Essential experience & skills:
- 1–2 years’ experience in a 1st line or similar IT support role (preferred)
- Strong customer service and communication skills
- Basic understanding of IT infrastructure and systems
- Working knowledge of Microsoft 365 and Active Directory
- Ability to troubleshoot hardware, software and basic network issues
- Strong organisation skills and ability to prioritise workload
- Ability to work independently and as part of a team
Desirable:
- Exposure to ITIL frameworks
- Understanding of cloud-based systems and virtualisation
- Experience with Intune, Jamf or device management tools
- Relevant IT qualification or working towards one
Why Join Us?:
Outcomes First Group is the UK’s largest independent provider of high-quality special needs education, operating across England, Scotland, and Wales. Our divisional brands include Acorn Education, Options Autism, Blenheim Schools, and Momenta Connect.
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By joining our central teams, you’ll play a key role in supporting operational excellence across the organisation. You’ll work closely with senior stakeholders, contribute to continuous improvement, and have the opportunity to make a meaningful impact across multiple sites.
Benefits:
- Life Assurance
- Pension scheme with flexible contribution options
- “Your Wellbeing Matters” – mental and physical health support
- Family Growth Support, including enhanced maternity and paternity leave
- Flexible benefits via Vista, including discounts, Cycle to Work, Electric Car Scheme, critical illness cover, and more
We are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. We are an Equal Opportunities Employer.
We reserve the right to close the vacancy early if a high volume of suitable applications is received. Outcomes First Group is committed to a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed, all stages remain subject to safeguarding checks and statutory requirements which may impact timescales.
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