Convergence Group
1st Line NOC Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
1st Line NOC Engineer
1st Line NOC Engineer - Kickstart Your Tech Career!
Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected.
What It’s Really Like Here
The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.
Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you’ll do:
Deliver top-notch customer service by resolving technical issues and keeping customers in the loop Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs Use tools such as Solarwinds and Extreme XIQ to track down problems Manage incidents and request tickets on ServiceNow with precision, escalating to senior engineers when needed Assist with hardware and vendor management, ensuring swift resolution of faults
What you’ll need to apply:
At least 1 years’ support experience in a busy, customer-focused service desk or NOC environment Solid understanding of LAN/WAN technologies A networking qualification like CCNA (or working towards it) is a big plus Strong communication - clear, calm and customer-focused Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis Ability to obtain BPSS, SC, and NPPV3 clearance for this role
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Perks of the role:
You'll bag a fantastic base salary of £28,000 - £36,000 33 days holiday (including bank holidays and it gets better!) Private medical insurance, enhanced pension, income protection & life assurance Learning and development? Absolutely! Dog-friendly office - yes, really!
The nitty gritty:
Permanent position Full-time, 37.5 hours per week, Monday to Friday (shifts of 7-3:30 / 9-5:30 & 10:30-7) A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours Office-based role
Who Are Convergence Group?
At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.
Where A Players come to make a difference
If you like solving problems, learning fast and making a real impact - this one’s got your name on it. Apply now and shape the future of connectivity.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills