iO Associates
1st Line Service Support
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1st Line Support
Bath - Onsite
Up to £29,000 per annum
A "1st Line Support" analyst is required to join a leading UK professional services and technology-driven organisation, supporting a large internal user base across multiple offices. The company is known for its commitment to service excellence, operational reliability, and continuous improvement.
You will be responsible for providing first-line technical support to end-users, acting as the initial point of contact for hardware, software, and system-related queries. This includes diagnosing and resolving common technical issues efficiently. You will accurately log, track, and update support tickets within the ticketing system.
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Required Skills:
- Previous experience in service desk, or IT help desk environment.
- Strong troubleshooting skills across operating systems.
- Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.
- Experience using ticketing systems and remote support tools.
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You'll be joining a team that values clarity, collaboration, and high-quality service delivery, supporting a large and diverse user community with opportunities to further develop technical capability.
P. S: Company cannot provide visa sponsorship, so only candidates residing in UK and with the existing right to work will be considered for the role.
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