iamproperty
1st Line Software Support Technician
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About iamproperty
We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality.
With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.
We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!
From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 7,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.
What We Offer
We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal:
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- Private Counselling with a weekly confidential helpline available
- SimplyHealth private healthcare plan
- £150 Wellbeing Allowance per year
- Working elsewhere policy (4 weeks per year)
- Buy and sell annual leave scheme (up to 3 days per year)
Role: Software Support Technician
What You’ll Be Doing
You’ll be the first point of contact for our clients, supporting their use of our innovative solutions - including iamproperty CRM, movebutler and Marketing Toolkit.
- Provide first-line support via phone, live chat, and email.
- Troubleshoot issues and guide clients through software functionality in clear, jargon-free language.
- Use tools like Microsoft Teams or GoToAssist to remotely resolve client issues.
- Manage and update support tickets in Zendesk, ensuring timely follow-up.
- Escalate complex queries to our Product Support team when needed.
- Work closely with Account Managers to ensure clients receive high-quality support.
- Share feedback and insights to improve training resources and product usability.
- Support testing of new features and contribute to process improvements.
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What We’re Looking For
- Experienced in a Support or Service Desk role (Zendesk or Jira knowledge a plus).
- Confident using Microsoft Office and Teams.
- It’s a bonus if you have experience in the property industry, but it’s not essential.
- An excellent communicator with the ability to explain things simply.
- Calm under pressure, with strong organisational and problem-solving skills
Next Steps
We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more!
We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates - if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!
Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!
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