Aquis Exchange
1st Line Support Analyst
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Job Title
1st Line Support Analyst
Internal Job Level
Analyst
Type of Employment
Permanent
Location
London
Aquis maintains a presence in both the UK and EU (primarily Paris). Aquis operates a hybrid working environment with a mixture of office and working from home days. In London, we currently operate a minimum of 3 days working in the office.
Salary
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Reports To
Desktop Team Leader
Role Overview
Aquis Exchange is looking to hire a 1st line support analyst. The prospective candidate will provide 1st line desktop support across a variety of systems with an escalation path to a highly technical desktop and infrastructure team. This role requires to be onsite 4 days a week in our London office participating in a support rota covering 8am – 6pm, in addition you may be required to work outside of these hours on an ad-hoc basis. This is a key role with huge scope to learn new skills and progress.
Responsibilities
- 1st line desktop, voice and remote access support across Aquis offices and remote users.
- Setup new IT equipment for users, including laptops, desktops, telephones, and mobile phones.
- Managing users and groups within Active Directory.
- Responsible for implementing approved procedures (change control, joiners/leavers, etc.)
- Support and maintain Microsoft Teams AV equipment.
- Prepare and maintain up to date documentation.
- Manage relationships and work with vendors to escalate issues when appropriate.
Required Skills and Experience
- Preferred background in IT through college or university studies, or a similar educational pathway; however, candidates with a genuine passion for IT and a strong desire to learn and develop their technical skills will also be considered.
- Strong ability to diagnose and resolve issues with Windows 11 and Microsoft Office 365, including standard desktop applications.
- Experience managing users and groups within Active Directory desirable.
- Installing new software and hardware (laptops, printers, workstations, etc.).
- Troubleshooting 1st line VPN, and networking issues.
- Working knowledge of MDM (mobile device management) software desirable.
- Ability to effectively prioritize and execute tasks within a dynamic environment.
- Demonstrate strong verbal and written communication skills.
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About Aquis Exchange
Aquis Exchange (“Aquis”) is Europe’s challenger exchange, creating better markets for a modern economy. Aquis has market-leading technology and innovative rules for trading, and offers primary listings and secondary trading of equities, along with global licensing of proprietary technology.
Aquis consists of four divisions:
- Aquis Markets operates lit and dark order books, covering 16 European markets. For its lit books, Aquis uses a subscription pricing model which works by charging users according to the message traffic they generate, rather than a percentage of the value of each stock that they trade.
- Aquis Technologies is the software and technology division of Aquis. It focuses on building better markets via the creation and licensing of cutting-edge, cost-effective exchange infrastructure technology and services, including matching engine and trade surveillance solutions.
- Aquis Stock Exchange (“AQSE”) is a stock market providing primary and secondary markets for equity securities. It is authorised as a Recognised Investment Exchange, which allows it to operate a regulated listings venue. The AQSE Growth Market is divided into two segments ‘Access’ and ‘Apex'; the Access market focuses on earlier stage growth companies, while Apex is the intended market for larger, more established businesses.
- Aquis Data generates revenue from the sale of data derived from Aquis Markets and Aquis Stock Exchange to non-Member market participants.
Aquis is authorised and regulated by the UK Financial Conduct Authority and France's Autorité de contrôle prudentiel et de résolution and L’Autorité des marchés financiers to operate Multilateral Trading Facility businesses in the UK & Switzerland markets and in EU27 markets, respectively.
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Aquis is part of SIX: the provider and operator of stable and efficient infrastructure for the Swiss and Spanish financial centres. For more information, please go to www.aquis.eu.
Our Culture
At Aquis, we’re proud of our culture - one built on trust, collaboration, and accountability. We work fast, support one another, and share responsibility for both our successes and our lessons learned.
Our values guide how we work every day:
· Win as One – We collaborate, share knowledge, and celebrate collective success. · Disrupt Positively – We challenge the status quo and look for smarter, better ways to do things. · Find Joy – We take pride in our work and enjoy what we do, even when it’s challenging. · Act with Honour – We do the right thing, with integrity and respect for others.
You’ll join a supportive, ambitious, and diverse team where ideas are encouraged and innovation is part of our DNA. We recruit talented people from all walks of life and empower them to make an impact. If our values resonate with you, Aquis could be the ideal place to grow your career.
The statements included in this job description are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Equal Opportunities at Aquis Exchange
We are an equal-opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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