Harvey Nash
1st Line Support Engineer
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Role: 1st Line Support Enginere Location: Lichfield Salary: £27,000 – £30,000 (DOE) Type: Full-Time, Permanent
The Opportunity:
Are you working within an MSP and ready for your next step?
My client is hiring ambitious 1st Line Engineers who want more than just another support role.
Join a growing business that genuinely invests in its people, with structured development plans, funded certifications, and clear progression.
If you’re driven, technically curious, and looking for long-term career growth, I’d love to hear from you.
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The Role:
1st Line Log and manage incidents via the service desk Provide remote and desk-side support Troubleshoot Windows 10/11, Microsoft 365, hardware and printers Manage users in Active Directory & Microsoft 365 Escalate complex issues appropriately
2nd Line Advanced troubleshooting across systems and applications Support Microsoft 365, Azure AD & Intune Assist with networking (DNS, DHCP, TCP/IP) Support projects, migrations and system improvements Mentor junior engineers
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What We’re Looking For:
Engineers from an MSP background who:
Work well in fast-paced environments Manage multiple tickets confidently Have strong troubleshooting skills Communicate clearly with users at all levels Are motivated to develop and progress
Experience With:
Windows 10/11 | Microsoft 365 | Active Directory | Azure AD | Networking fundamentals | Intune | Virtualisation (VMware/Hyper-V
Please apply!
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