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If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, this could be the opportunity you've been looking for.
We're recruiting on behalf of our client for a 1st Line Support Technician to join their growing Service Desk team, providing first-class technical support to a diverse client base.
You'll be joining a business that genuinely invests in its people. Supported by experienced engineers and mentors, you'll continue developing your technical skills, gain industry-recognised certifications, and build the foundations for a long-term career in IT.
The Role:
As part of the Service Desk team, you'll be responsible for delivering high-quality 1st line support while providing an excellent customer experience.
Your day-to-day responsibilities will include:
- Delivering 1st line technical support and triage for client incidents and service requests
- Diagnosing and resolving hardware, software and user issues via telephone, remote support tools and email
- Logging, prioritising and managing tickets through the ITSM system, ensuring clients are kept informed throughout
- Escalating more complex issues to senior engineers where appropriate, while meeting agreed SLAs and quality standards
- Working collaboratively with colleagues to ensure efficient and effective service delivery
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What We're Looking For:
To be successful in this role, you'll already have some commercial experience working within an IT Service Desk or Helpdesk environment and be looking to develop your career further.
A relevant IT qualification or degree is welcome, but just as importantly, you'll have gained commercial experience in a service desk environment.
You'll also bring:
- Excellent communication skills with a professional, customer-focused approach
- A good working knowledge of Microsoft Windows and Microsoft 365 environments
- Strong organisational and time management skills
- A calm, logical approach to troubleshooting and problem solving
- A genuine enthusiasm for technology and a desire to continually learn and develop
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What's On Offer:
- Ongoing training and mentoring from experienced IT professionals
- Support towards industry certifications
- Clear opportunities to progress into more advanced technical roles
- A supportive, collaborative team that values learning and continuous improvement
If you're looking for a role where you can build on your existing service desk experience, develop your technical expertise and grow your IT career with a business that invests in its people, we'd love to hear from you. Apply today.
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